How long will my parcel take to reach its destination?

Delivery time depends on the destination. You parcel will be delivered the next day within the Benelux. For other European countries, you can view the complete list of delivery times here.

Delivery time Europe

Do I have to pay import duties on the items I buy?

You pay import duties when you have ordered goods from a country outside the European Union. These costs are charged by the customs authorities. 

Import duties are almost never included in the price you pay for goods you buy online. In order to be able to deliver the goods to you as quickly as possible, we pay the import duties due to customs. As soon as you have paid the full amount to us, we will deliver the goods to you.

Can I track my shipment even if I don't have a shipment number?

Unfortunately, that is not possible. We recommend that you always write down the shipping number. This is a unique number that is linked to your shipment. If you have not received this, please contact the sender.