Transport terms and conditions

The General Terms and Conditions of Carriage apply to our services.

Terms and Conditions of Carriage


For consumers
DHL eCommerce always handles your shipment with care. However, sometimes things go wrong. That is why sometimes it is a good idea to insure your package. This means the value of your package is protected against damage or loss, without a deductible, at an attractive premium.

Brochure consumers insurance
Policy conditions

For businesses
If you are a business shipper with DHL eCommerce you will be able to insure your shipments. This way you are insured against damage or loss without a deductible. Taking out our insurance is easy, and you will get an attractive premium.
Brochure business insurance
Policy conditions

Terms and conditions

In case you opt for the Fast option on, the DHL Express Terms & Conditions and privacy statement apply to your shipment.