Pack and go
Packaging made simple
Fragile goods need to be packaged differently from a book, of course. Whatever you wish to send, remember that better packaging means safer shipping. So make sure you use a suitable box, secure any loose bits, and protect fragile goods with some padding.
Pro packaging advice
If there's a person who knows how best to send a parcel, it's our packaging manager Annet. She'll tell you how to cut the shipping box to size, make sure it's securely fastened, and where to place the shipping label.
Frequently asked questions
We're there to help as soon as we can. We've put together a list of FAQs that may just provide an answer to your question.
What padding should I use in my parcel?
To keep shipping costs low, you should use – or even reuse – lightweight materials such as scrunched paper or egg cartons. You can also keep the air cushions that many online stores use as filling material. This is not only sustainable, but also looks professional.
Where can I deliver my parcel?
You can drop off your parcel at one of our 4000 DHL ServicePoints. Find a DHL ServicePoint near you.
What happens if something goes wrong?
Despite our high standards for quality, something does sometimes go wrong when shipping large numbers of parcels from A to B every single day. But don’t worry: We’re here to help if we’ve made a mistake.
Damaged or missing shipments
If your parcel is damaged or lost in transit, please contact customer service. Parcels are reimbursed at €3.40 per kilogram.
No label or an incorrect label
If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.