What does a return shipment cost?
Whether you need to pay to return your parcel depends on the sender. Some sellers allow you to return your orders free of charge. If that is not the case, you can easily arrange the return shipment via DHL. This applies to both Dutch and international shipments. The cost depends on the destination, size and weight of the shipment. Within the Netherlands you can return from € 3.70.
€3.70 Envelope to a DHL ServicePoint
€3.85 Mailbox parcel to a DHL ServicePoint
€5.95 Regular parcel to a DHL ServicePoint
€6.45 Regular parcel to a home address
+ €1.10 Printing a label at a DHL ServicePoint
+ €0.95 No delivery at neighbor when recipient is not at home
How to return your shipment
1. Create a label online
If you don't already have a return label, you can easily create one online. Check the correct return address with the sender, enter the details in My DHL, and print your label. No printer? No problem! Download the QR code and scan it at a DHL ServicePoint or DHL Locker. We'll take care of the rest. You'll only pay the standard shipping rate for your return.
2. Prepare your return
Remove any old shipping labels from your parcel. If you no longer have the original box, use another sturdy package instead. If you've chosen a printed label, attach it securely and clearly to your parcel. If you've chosen a QR code, the email containing your QR code explains exactly how to send your parcel using it.
3. Drop off your shipment at a DHL Point
Once your parcel is ready to be returned, simply drop it off at a DHL ServicePoint or DHL Locker. We'll take care of the rest!
Return conditions per store or product
Is there something wrong with your product and would you like to return it? Then it might be wise to view the return conditions of the sender. At some webshops you can return for free, at others this costs money. Not sure how this works for your order? Please contact the store.
Frequently asked questions about returns
Do you want to know more about returns? Please contact us and we will be happy to help you. Or see if your question is among the frequently asked questions.