Always on track

With track and trace you can follow your parcel every step of the way. But we offer more extensive services with our free shipping tool My DHL Portal, which gives you extra insight into the status of your shipment.

My DHL Portal
Be the boss of your shipment

Our all-in-one shipping solution My DHL Portal means you’re the boss of all your shipments. We keep you up to date on each step in the delivery process from the moment your parcel is on its way. Any irregularities during shipping will be displayed in our handy dashboard. With just a few clicks you can generate clear shipping reports, ensuring that your shipments seamlessly link up with your logistics processes.

Go to My DHL Portal

Focus on performance
The control room at the ready

Our Operations Excellence team closely monitors your shipments every step of the way. If they notice something odd in our live data, the alarm bells sound and they can take action before anything goes wrong. This is just one of the many things that we do to ensure that you receive the best service possible. Interested in finding out what else we can do?

See our business services

24/7 support
Questions about your shipment?

On our business support page, you'll find more information about shipping parcels and pallets with DHL eCommerce. Your question might even be included under the FAQs.

What are the maximum size and weight for my business shipment?

This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.

How long will my parcel take to reach its destination?

Delivery time depends on the destination. You parcel will be delivered the next day within the Benelux. For other European countries, you can view the complete list of delivery times here.

Delivery time Europe

How do I create an account on

With a DHL eCommerce business account number, you can access our all-in-one online shipping service. You will receive an activation link via e-mail. You can log in with your e-mail address, set your own password, and send shipments immediately. Not a customer yet?

Check out how you can become one.