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You can ship all parcels with one handy shipping service: My DHL Portal. There are many benefits: you can send your packages and pallets combined, and reach businesses and consumers throughout Europe with the same ease.

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Parcels to consumers in the Netherlands and Belgium 

Mailbox parcel

• Size: max. 38x26.5x3.2 cm (l-w-h) 
• Weight: max. 1 kg

Parcel

• Size: max. 120 cm long
• Weight: max. 31.5 kg
• Volume: max. 432 liters

Parcels to consumers in Europe

• Dimensions: max. 120 cm long
• Weight: max. 31.5 kg
• Volume: max. 432 liters

Shipments to business addresses in the Benelux

Parcel

• Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
• Weight: max. 31.5 kg

Pallet

• Dimensions: max. 120x100x200 cm (l-w-h)
• Weight: max. 1,000 kg per pallet
• Maximum 5 pallets per shipment / day / receiving address 

Shipments to business addresses in Europe

Parcel

• Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
• Weight: max. 31.5 kg

Pallet

• Dimensions: max. 120x100x200 cm (L-H)
• Weight: max. 1,000 kg per pallet
• Maximum 5 pallets per shipment / day / receiving address 

Longer delivery time for special parcels
Shipments that fall outside the specifications are often one day longer in transit. These are the non-automatically sortable parcels: extra large, extra heavy, different shape, special packaging.

Want to know more?
Would you like to ship parcels or pallets outside the standard dimensions, or do you have another question? Please contact us.

This is the current fuel surcharge for DHL eCommerce Benelux:

• October 2024: 13.75%
• September 2024: 15.25%
• August 2024: 15.25% 

The above surcharges are linked to the consumer price of diesel fuel (EUR27 standard) in local currency. Levies and taxes, as measured by the Directorate-General for Energy of the European Commission and published in the Oil Bulletin, are included. The fuel surcharge is calculated on the transportation rate and transportation-related additional services and surcharges.

View Oil Bulletin

Diesel price (In € per liter)

Due to the publication dates of fuel prices, we implement the surcharge with a two-month delay. Therefore, the last fuel price publication of January in the Oil Bulletin determines the surcharge for March.

DHL eCommerce reserves the right to change the fuel surcharge index and the associated table without notice.

If you ship to a country with customs clearance, your shipment will be checked by customs in that country. Therefore, it is mandatory to include an invoice with your shipment. For specific information about documents when shipping to the UK, please check the Brexit information.

Do your customs forms meet all the requirements? 

• Print and combine all the documents for your shipment. This includes invoices, a copy of the shipping label, a tax reclaim form, certificates, export documents, etc.
• Keep the copies and attach the original documents to the parcel in a doculope (self-adhesive document-enclosed envelope).
• Do you not create your invoice in My DHL Portal? E-mail a digital copy of all the documents to [email protected].

Do your customs invoices still not meet the legal requirements? Go to our help with invoices and we'll quickly help you resolve the problem.

I need help with my invoice

If you ship fewer than 50 parcels per month, just want to send one parcel, or prefer not to wait for our driver, then dropping off your shipments at a DHL ServicePoint near you is the handy option. It's free, easy, and you can use it when it suits you.

Through DHL ServicePoints, you can ship parcels to business and residential addresses throughout Europe. Create labels with our all-in-one shipping service, My DHL Portal. The maximum dimensions for shipping via a DHL ServicePoint are 120x60x60 cm (l-w-h) and max. 240 liters (lxbxh / 1000). The maximum weight is 23 kg.

Find a ServicePoint

If you'd like to plan a return shipment or a shipment for collection but can't print the shipping label, don't panic: Simply use the label printing service in our online shipping service My DHL Portal. You can print the return label yourself or we'll do it for you for a small fee. The label can then be attached to the parcel immediately.

We offer a return portal for business senders with a custom shipment solution. Discuss the options with your account manager.
 

There are seventeen DHL sorting centres in the Netherlands. These are our ultra-modern hubs where you can also send, collect, or return parcels.

Find a DHL sorting centre

Would you like to ship your parcels using the additional DHL For You Vandaag service and drop them off at a CityHub near you? You can! Drop off your parcels at one of the CityHubs before the stated drop-off times. We'll be at your client's doorstep the same evening.

Find a DHL Cityhub

High value, low weight? Insure your shipment! 
DHL eCommerce always handles your shipments with the utmost care. But in case something does go wrong, you can take out insurance. This way you are insured against damage or loss without a deductible. Taking out our insurance is easy, and you will get an attractive premium.

Brochure: Insurance for businesses

Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:
- Full compensation: You are reimbursed for the entire replacement value plus transport costs
- Easily arranged: you choose the desired insurance amount in your shipping tool
- No deductible 
- Fast claim processing
- One invoice for transport and insurance
- The recipient has to sign for the parcel

Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure all your shipments for an entire year. That way you benefit from an extra competitive premium. Interested? Our customer service or your regular contact person will be happy to help you.

Would you like more information?
Feel free to contact our customer service or your regular contact person at DHL eCommerce. 

Certain rules apply to the content of your parcel. As a shipper, you are supposed to know what products you can and cannot ship. For security reasons we do not ship the following items:

• Art, antiques, and precious stones and precious metals
• Money, coins, debit cards and credit cards, SIM cards, securities, and valuable documents such as passports
• Products that can spoil
• Food and medicine (unless allowed to be transported unconditioned and the items are properly packaged)
• Alcoholic drinks (only sent within the Netherlands and the Age Check option)
• Human organs and human remains, including ashes
• Animals (including insects), parts of animals and hunting trophies
• Plants, except flower bulbs
• Christmas trees
• Fertilizer
• Excise goods to destinations outside the Netherlands
• Dangerous goods (chemicals, paint, batteries, perfume etc.). Under certain conditions, some dangerous goods may be shipped in limited quantities. If you would like to know more about dangerous goods or goods you can send with DHL eCommerce, then please read this guide or speak to your DHL account manager.
• Parcels with an inherent defect which, because of their nature, can damage people, merchandise, or equipment.
• Products whose transport is legally prohibited in the country of origin, transit, or destination
• Products that require special facilities, safety precautions, or permits
• Products that can be considered offensive, such as pornography or goods that are politically sensitive, must be packaged correctly and the packaging may not be perceived as provocative
• Prohibited items such as firearms, explosives, military equipment, etc.
• Narcotics/drugs and products related or similar to them, including (but not limited to) drugs/substances/products subject to the Opium Act and/or products containing CBD (Cannabidiol), both natural and synthetic
• Watches with a value of €5.000 or more
• Illegal goods such as counterfeit product
• Goods, software and technology that may have military applications or contribute to the production or proliferation of weapons of mass destruction (for example, nuclear weapons, chemical warfare gases or biological weapons). These are "dual use" goods as described in EU regulations 428/2009 and 2019/2199.

Dangerous goods may only be shipped in limited quantities (LQ). It is mandatory to register this with your DHL account manager. We do not charge extra for shipping LQ goods. 

Sending dangerous goods

If your parcel arrives damaged, contact our customer service department as soon as possible. Make sure that you report the damage to us within seven days of delivery. 

If your shipment did not arrive at the recipient's address, please contact our customer service department within fourteen days so we can advise you on what happens next. Make sure that you can accurately describe the goods and the packaging.

Belgium, Germany, and Hungary charge a kilometer levy for freight traffic. In order to partly compensate these costs, we apply a surcharge. This surcharge is only applicable to shipments to, from, and through these countries. Different rates apply:

• Shipments to and from Belgium: 4.45%
• Shipments passing through Belgium: 1.96%
• Shipments to and through Germany: 5.90%
• Shipments to and through Hungary: 3.05%

If your pallets are shipped within the Benelux, we also return them to you. This takes approximately five working days. This service is at no extra cost.

Rolling containers
Do you have one or more rolling containers that are owned by DHL? Please use this contact form, and we will contact you as soon as possible for a pick-up.

The number of shipments increases significantly during the holiday season. We take this into account and we hope that you do too, as your shipments may be collected or delivered at a different time. Exceptions such as delays are always displayed on your dashboard in My DHL Portal. If you want to plan ahead, see our holiday season planning and our end of the year planning for the Netherlands, Belgium, and Luxembourg.

Holiday season planning 2024

For some destinations, an additional fee is charged because it is located in a remote area. This surcharge (Remote Area Surcharge, or RAS) is determined based on postal code. Download the full list of postal codes in Europe for which RAS is charged below.

Download RAS overview

The United Kingdom is a customs territory as of January 1, 2021. You will still be able to use DHL eCommerce to ship over the North Sea. However, it’s important to arrange several things if you’re going to ship to the UK. If you have any questions, please contact Brexit support or see our FAQ.

About invoices

We can also apply shipment confidentiality on request. The sender will not be listed on the shipment label, so that the recipient will not know who it's from. Select the option "hide sender" when registering your shipment in My DHL Portal. This service is at no extra cost. You can use it for shipments to consumers and business recipients within the Benelux. 

Yes, the recipient can do this as soon as we have received your parcel and have processed it in our sorting center. Usually this is on the evening or morning before we make it to the recipient's door. They will then be able to move the delivery time to a different moment. Alternatively, they can have the parcel delivered to a neighbor or a ServicePoint. We can also leave your parcel at a safe place around their home. 

In some cases, the recipient may not be able to change the delivery or they will not be able to pick from all the options. For example, if they need to sign for receipt or if the parcel is en route to a nearby ServicePoint.

Parcels and pallets sent to the Netherlands, Belgium, and Luxembourg will be delivered the next workday (with the exception of the Dutch Wadden Islands). For destinations outside of the Benelux, the delivery times depend on the country. See the list of delivery times per country below.

Delivery times in Europe

If you have missed our driver, they'll leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center. You have five days in which to collect the parcel, after which it will be returned to the sender.

If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender of your shipment.

Missed our courier options for consumers
If consumers are not at home when we deliver, we'll always leave a card informing the recipient how to plan in the next delivery time. Read more about our delivery options.

Have your shipment delivered to a DHL location and collect it the following workday. Make sure to bring a valid ID.

If you want to deliver a parcel or pallet to a building site, select the option "building site delivery" when registering your shipment in My DHL Portal. This service is at no extra cost. Your shipments will arrive at the correct location without needing a postal code or house number. Just ensure that you enter all the necessary details. Ask our customer service department about the options.

Whether we're delivering a parcel or pallet at a business, store, or institution, we always ask for a signature upon receipt. For home delivery to consumers, we only ask for a signature if the shipper has opted for this option. The signature is immediately displayed in track and trace.

If the recipient is not at home, a shipment that requires a signature will normally not be delivered. If the recipient has set up an Agreed Place, the courier can place the shipment there. In that case, he makes a photo as proof, which the shipper can request from our customer service if necessary. The Agreed Place option is only possible within the Netherlands.

To collect a shipment from a DHL ServicePoint, identification is always required.

If you're not always at the location to receive a business shipment, you can let us know about your delivery preferences with an authorization form which you can request from our driver or customer service department. We offer the following options: 

Key transfer
If you're not always at your location but would like us to deliver the shipments at your address anyway, you can give a key to our trustworthy driver to access the delivery site (for example a garage). 

Delivery at the neighbors
If your business is closed, or if there's not always someone at the location, you can authorize us to deliver your shipments to your neighbors. You will find a card in your mailbox with the recipient's name and house number. 

Notification of business hours
If your business is closed on certain days as standard, let us know and we'll always deliver the following workday.

If consumers are not at home when we deliver, we'll always leave a card informing the recipient how to plan in the next delivery moment. Read more about our delivery options.
 

Track and trace is an easy-to-use online dashboard with which you and your recipients can track your shipments. If we've scheduled a delivery time, it'll be indicated on track and trace. You can access track and trace via our website or integrate the track and trace service in your online store.

Implement track and trace in your webshop
 

We also deliver your business parcels on Saturday. This service is only available in the Netherlands at a small, extra cost. When registering your shipment in My DHL Portal, just tick the option for "Saturday delivery." Easy as pie! We'll collect the parcel on Friday and deliver it the following day. If something goes wrong and we can't deliver on Saturday, we'll try again the next workday. This service is not available for shipments to the Wadden Sea Islands or for pallets.

We deliver Monday through Saturday to consumers across Europe.

Read more about our delivery options

We even collect pallets and parcels for return from business recipients. The sender can quickly plan in a return shipment with My DHL Portal or by contacting our customer service department during office hours. We also collect parcels on Saturdays in the Netherlands.

If you're sending a business shipment, you can make it easy for your recipients who can drop off their returns at a DHL ServicePoint. Please note that this is only possible for parcels up to 23 kg and 120 x 60 x 60 cm (L W H), and a max. volume of 240 litres (LxWxH / 1000). You can add the return label to the parcel or e-mail it to the recipient. Your customer can also register the return online and print the label themselves.

With 4800 DHL ServicePoints, there is always one nearby your customers. You decide whether to send the return label with the order, to send it via e-mail, or to let customers request it online. Make it even easier for your customers and let us collect their return shipments.

Go to return options
 

Does your return seem delayed or maybe even missing? In such a case, it is best to contact the sender.

It is quite possible that they have already received your return physically, but have not yet processed it administratively. Is the shipment not with them yet? Then the sender ensures that an investigation is set up. We then check together with the sender why the return may take longer to process than usual.

Is it a return shipment for which you have purchased a label from us? In that case, please contact our customer service directly.