Your return, our concern
Choose from our unique return options
Without a good returns policy, customers often decide not to purchase at all. A smooth returns process results in satisfied customers and more revenue. Whether you sell through your own webshop or via marketplaces, we take care of the return shipments—so your business can continue to grow.
The benefits at a glance
Managing returns with DHL eCommerce
With DHL as your returns partner, your customers truly have choices. With more than 5,000 DHL ServicePoints, including over 2,000 lockers, there’s always a drop-off point nearby. We also offer the option to collect the return shipment from home - ideal for valuable products.
Super-fast processing
A high return processing speed ensures satisfied customers.
No printer needed
Returns sent via a ServicePoint can be processed using a QR code: better for the environment and lower in cost for you.
Insight into return data
You’ll get access to a My DHL Portal environment with reports, tracking, and the ability to adapt the tool to your own branding.
My DHL app
Return information can be found in the My DHL app. Convenient for your customer service team: it reduces questions about return shipments.
The facts at a glance
- 75% of consumers abandon their cart when the desired delivery or return option is missing.
- 98% of return shipments from the Netherlands and Belgium are processed by DHL within three days.
- 81% of shoppers do not buy if the return provider seems unreliable. With DHL as your partner, you show that everything is well organized.*
Business return options
To support your business customers and partners as much as possible, we offer extensive return solutions: from pick-ups to over 5,000 DHL ServicePoints where they can drop off their shipments. You choose which options matter most to you. DHL can also easily handle higher return volumes. We take care of the logistics, provide handy return label options, and integrate our service with your systems and returns process—so returns are no longer a hassle!
Smart tool for fast and easy returns
Our return service includes a smart and free tool: a customizable returns page that you can set up according to your needs. Especially useful if you want to send returns from your physical stores. Perfect for an efficient returns process around seasonal retail orders. Your customer, employee, or customer service team creates the return on this page. The customer then simply hands the package to the courier. It’s that easy!
*You can find all facts and figures in the DHL Trend Rapport.