Who is liable once DHL has left the parcel in the Agreed Place?


  • DHL is liable until the moment the parcel is delivered. When the courier leaves your order in the Agreed Place, he/she logs this and it will show up in track and trace.
  • Just like when we deliver your parcel to your door, you’re liable for damage to, loss of, or theft of your parcel after DHL has left it in the Agreed Place.
  • Each time you select the Agreed Place option, we will refer you to the terms and conditions and recommendations. We ask you to agree to these each time you make a delivery appointment.
  • If you still have any questions or if anything is unclear, then we would advise you to get in touch with the online store / sender. They can lodge an enquiry with DHL and discuss with you what steps to take next.

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