Whether we're delivering a parcel or pallet at a business, store, or institution, we always ask for a signature upon receipt. For home delivery to consumers, we only ask for a signature if the shipper has opted for this option. The signature is immediately displayed in track and trace.
If the recipient is not at home, a shipment that requires a signature will normally not be delivered. If the recipient has set up an Agreed Place, the courier can place the shipment there. The Agreed Place option is only possible within the Netherlands.
To collect a shipment from a DHL ServicePoint, identification is always required.