Can the recipient make changes to the delivery?


Yes, the recipient can do this as soon as we have received your parcel and have processed it in our sorting center. Usually this is on the evening or morning before we make it to the recipient's door. They will then be able to move the delivery time to a different moment. Alternatively, they can have the parcel delivered to a neighbor or a ServicePoint. We can also leave your parcel at a safe place around their home

In some cases, the recipient may not be able to change the delivery or they will not be able to pick from all the options. For example, if they need to sign for receipt or if the parcel is en route to a nearby ServicePoint.