File a complaint


Complaint about delivery
Do you have a complaint about the delivery of your parcel? Our customer service will be happy to help you! 

Parcel delayed or lost
Does it look like your parcel has been delayed for or lost? In this case it is best to contact the sender. They will arrange for an investigation into your shipment. The shipper has additional parcel information, which is important for the investigation.

Should a parcel really not arrive, then it is also the sender who claims compensation and subsequently can offer you a suitable solution.