Claim form business | DHL eCommerce

As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's always possible that something goes wrong: your shipment can go missing or could be damaged.

Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.

Did you ship your parcel within the Benelux?

Yes

Does your shipment number start with "3S"?

Yes

Shipment number

Postal code receiver

Street number receiver

Shipper name

Casenumber DHL

Your DHL account number

Your company name

Contact name

Shipper e-mail address

What is the reason for your claim?

Damages

Loss

What are the contents of your parcel?

What is the weight of your shipment?

What amount do you claim?

Is your shipment insured with DHL Parcel?

Yes