My return shipment is delayed or missing


Does your return seem delayed or maybe even missing? In such a case, it is best to contact the sender.

It is quite possible that they have already received your return physically, but have not yet processed it administratively. Is the shipment not with them yet? Then the sender ensures that an investigation is set up. We then check together with the sender why the return may take longer to process than usual.

Is it a return shipment for which you have purchased a label from us? In that case, please contact our customer service directly.