How to insure a parcel


High value, low weight? Insure your valuable shipment
DHL eCommerce always handles your shipment with care. However, sometimes things go wrong. That is why sometimes it is a good idea to insure your package. This means the value of your package is protected against damage or loss, without a deductible, at an attractive premium.

Consumer Insurance brochure

Our terms
Insuring your package? Please keep in mind these terms and conditions, among others:
•    Hand in your package at a DHL ServicePoint, where a counter clerk will accept and scan it. That means you can't do this at a DHL locker or self-scan.
•    The packaging of your parcel must be suitable for the shipping and sorting process.  
•    We cannot deliver your insured package to an Agreed Place.
•    You cannot insure products that are forbidden to ship. You can find the list of these items here

Start shipping

Parcel damaged or last?
Is your parcel damaged or lost in transit? Please contact our customer service, for example via livechat.

If your parcel is not insured
Did you know you are almost always protected against damage and loss of your parcel when shipping? For every shipment, there is a standard compensation of €3.40 per kilogram – you are legally entitled to this. These compensations are determined by Dutch law for road transport within the Netherlands, and by the CMR Convention for international road transport. The following laws and regulations describe the compensations for shipments that are not insured:

• Book 8 of the Dutch Civil Code, article 1105 and decision pursuant to article 1105, for shipments within the Netherlands;
• the CMR Convention for international shipments.