Returns Poland - Instructions
1. Packaging
Please remove any old labels and barcodes from your package or cross them with a black marker. If you no longer have the original box, make sure to use sturdy packaging. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
2. Label
If you have the return label at hand, just stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.
In case you received a QR code for returning your shipment, no label printing is needed. Just show the QR code at a DHL POP or scan it at a DHL BOX 24/7 and the label will be printed.
3. How to return
a) Check your shipping options via www.dhl24.com.pl/zwroty/en
You can find a local DHL POP or DHL BOX 24/7 via this link: psf.dhl.com
b) At a DHL POP and DHL BOX 24/7 you can only return a parcel with the maximum dimensions of 64 cm (L), 38 cm (W), 41 cm (H) and the weight of 25 kg.
To return a larger or heavier parcel, book a DHL courier via https://dhl24.com.pl/zwroty/en > Enter Shipment ID > Order pick up.
4. Receipt
Once you post your parcel, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is a proof of handover.
5. Track & Trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking