Business

Once we have received your shipment, your customers can adjust the delivery preference in the My DHL app. If they prefer to use DHL’s track and trace page, they first enter the tracking number and postal code. Under “Make a different arrangement?” they select “a place around the home.” Your customer specifies where the courier may leave the parcel and whether the courier should ring the doorbell first. The chosen spot must be covered and not visible from the street. Recipients cannot select a different address.

The agreed place is described in a short text and can include a photo.

We keep your customer informed about the delivery status via email, push notifications, and tracking updates. They can see if and when the parcel has been delivered to the agreed place.

If a parcel requires proof of delivery (signature, PIN code) or an age check, the Agreed Place option will not be available. Additionally, if the parcel is already on its way to a DHL ServicePoint, the recipient can no longer change the delivery preference.

It’s actually quite simple: many recipients want it! Our couriers were increasingly asked to leave parcels in a specific spot. That’s why we developed this service in 2020. Since its introduction, it has significantly improved customer satisfaction. In fact, recipients rate this service higher than any other delivery option and choose it most often. Additionally, the first delivery attempt is almost always successful, reducing unnecessary miles for a second attempt.

With Agreed Place, consumer recipients can give the DHL courier permission to leave a parcel in a designated spot around their home. Your customers can set up this delivery preference in the My DHL app or via track and trace. They can adjust the delivery preference as soon as we have sorted their shipment. Customers can choose to use this service per parcel or set a default location in the My DHL app. They select a secure, covered spot around their home.

In some cases you will be eligible for the 'zero-tariff' (no import duties) negotiated during the Brexit-deal between the EU and the UK. By providing a proof of origin you declare the country of origin of your goods in the commercial or pro forma invoice. This is true for both shipments to consumers and businesses. For this proof of origin you need a UK EORI number.



It is not possible for DHL to adjust already submitted customs documentation in case you wish to add a proof of origin later. You will receive a confirmation from DHL which you can use to request a change to your declaration yourself at the Dutch customs authorities.

Use our My DHL Portal online shipping tool to format the labels and customs invoice for your shipments to the UK. Please consult the manual for instructions and explanations. If you don’t yet have an account for My DHL Portal, please contact us – we will arrange it in no time.

Yes. You can electronically submit customs information to us by linking your IT system to our API for customs documents or by simply sending your shipments via My DHL Portal. For more information, please contact our Brexit support department directly or ask your account manager. 

No. Sending shipments to the UK via DHL eCommerce is only possible if you use our My DHL Portal online shipping tool, or by linking our customs API to your own IT system.