Will Brexit have an effect on my shipments to Ireland?
The same customs formalities that apply to regular shipments to the UK also apply to shipments to Northern Ireland (the area of the island of Ireland that is part of the UK). For shipments to Northern Ireland, you do not need to include extra information. DHL eCommerce will ensure that such shipments will be sent via Transit UK or by ferry. We will keep you updated on potential additional costs or changes to delivery times.
Can shipments be sent in a consolidated way or as "break bulk"?
If you send large numbers of shipments to the UK, then DHL can offer you a break bulk solution. Please contact your account manager or our Brexit support department to discuss the options
Do the new customs formalities influence the delivery times of my shipments to the UK?
Currently, it is difficult to give an answer in this respect. What we do know is that the shipments will be delivered as soon as the payment has been received from your customer. If the buyer has not yet paid for the costs owed, then the shipment will not be delivered.
How can I easily get all required information to DHL eCommerce?
Sending shipments to the UK via DHL eCommerce is only possible if you use our My DHL Portal online shipping tool, or by linking our customs API to your own IT system. If you use My DHL Portal, then the correct information will be sent automatically.
What happens if goods need to be returned because the clearance of the shipment was not successful?
If you do not submit the required physical documents or digital data, then your shipment will immediately be returned to sender. In this case, you can submit a request to us for the correct documents to ensure that your records are correct.
Which documents must I add to shipments to the UK?
You must attach three copies of the physical customs invoice to your shipment. Where applicable, you must also include the export and transit documents that you have drawn up.
What are HS codes?
A Harmonized System (HS) code is a code used by customs offices around the world to categorize products. Each product has a different HS code.
Do I need to use the EU-HS codes and/or the GB-HS codes?
You must always report the EU-HS codes on your shipments to the UK. This consists of eight numbers.
What are Incoterms and can all of them be used for shipping to the UK?
Incoterms are standardized international terms for delivery via shipping by sea or air. We have listed all the useable Incoterms in our customs brochure.
Which data are required for correct customs handling?
We have listed all the required invoice data in our customs leaflet. For supplementary information, please consult our customs brochure.
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