Search My DHL

Business

Headline
Take the next step
Paragraphs content

Smart tool for smart professionals

Ready to take the next step for your webshop? On this page, we’ll tell you more about our smart solutions, so you can move forward effortlessly.

Headline
Seamless growth
Title
The future of your webshop

Your webshop can always be better, smarter, more automated, and easier to manage. And we have the right tools to make that happen. With our apps and plug-ins, you can take the next step effortlessly—without losing oversight. You’ll have 24/7 control over your inventory, shipments, and returns. Whatever you need, we have a solution that fits.

Contact me
Contact me
Image
My DHL Portal
Read all about My DHL Portal

Title
My DHL Portal

Text

With our smart delivery options, you truly give your customers a choice. Not available at the scheduled delivery time? The recipient can easily reschedule in the My DHL app—from the moment the package is scanned on the sorting belt until the courier rings the doorbell. The result? Higher conversion rates and improved customer satisfaction.

Read all about My DHL Portal
Image
Mijn DHL app
More about the My DHL app

Title
Brilliant delivery options

Text

With our smart delivery options, you truly give your customers a choice. Not available at the scheduled delivery time? The recipient can easily reschedule in the My DHL app—from the moment the package is scanned on the sorting belt until the courier rings the doorbell. The result? Higher conversion rates and improved customer satisfaction.

More about the My DHL app
Image
DHL plug-ins
Discover our plug-ins

Title
Plug and play

Text

No matter which platform your webshop runs on, chances are we have a plug-in for it. You can automatically print shipping and return labels, and with flexible settings, you can fully customize your shipping process—at no extra cost. Need help? Personalized support is also free.

Discover our plug-ins
Section
Business
Header image
Verslim het verzendproces van uw webshop
Hide title
Off
Sticky button title
Contact me
Exclude from search
On
Hide Usabilla
Off
Show chat button
Off
Headline
Reliable throughout Europe
Paragraphs content

Title
24 countries, one logistics partner

Expanding within Europe can be quite complicated: each country has its own infrastructure, rules and customs. But we know this part of the world like the back of our hand and have established a reliable European network over the past 50 years. We transport your e-commerce shipments smoothly across borders while taking local preferences into account. We take care of everything concerning your shipments, so you can focus on your business.

Title
The details matter

Even the smallest details matter when it comes to parcel delivery. That’s why we tailor our services to the country where we deliver and to the recipient’s wishes. For example, we actively offer ServicePoint pick-up in regions where delivery to the front door is less common. Or we deliver to a locker or to a safe place, as agreed with the recipient. The result is satisfied customers, from Frankfurt to Florence.

WHY CHOOSE DHL ECOMMERCE?

Image
Read about our convenient solutions

Title
Convenience to the door

Text

Now you can send goods, collect returns and take advantage of 70,000 service points across Europe with ease. Isn’t it time you took the stress out of cross-border shipping?

Read about our convenient solutions
Image
Here's how to simplify your shipping

Title
Shipping made simple

Text

Manage and track your shipping across 24 European countries with just one label, one DHL point of contact, and one award-winning IT interface

Here's how to simplify your shipping
Image
Read more about sustainability

Title
Reducing carbon emissions

Text

We care about the environment, which is why we take various measures to reduce our carbon emissions. We deliver our parcels using electric vans, HVO100 (a sustainable fossil-free fuel produced from waste, residual oils and fats) vehicles or electric (cargo) bikes

Read more about sustainability

Headline
DHL eCommerce
Title
The perfect match for e-commerce

Why do webshops choose DHL eCommerce for cross-border shipments? Check the video for the advantages.

YouTube sets cookies, when viewing a YouTube video, in order to keep statistics of what videos the user has seen and of the user's preferences for embedded YouTube videos.

Section
Business
Header image

For your e-commerce shipments in Europe, you need a reliable network, from a trusted partner.

Shall we call you?

Hide title
Off
Sticky button title
Shall we call you?
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off

Let’s make shipping in Europe easier



If you want to know more about how we can take your logistics to a European level, just give us a few details about your business and one of our dedicated e-commerce experts will give you a call to talk you through your options within two working days.

Do you have a question about a specific shipment? Our customer service is here to help.

Klikt u op ‘Offerte aanvragen’, dan komt u in contact met een e-commerce-expert over zakelijk verzenden over de grens. Voor vragen over individuele zendingen kunt u bij onze klantenservice terecht. 
 
Section
Business
Headline
Ecommerce in Europe
Exclude from search
On
Headline
Shipping in Europe
Paragraphs content

Title
BREEAM-certified sites

At DHL eCommerce, we care about the environment and take various measures to reduce our carbon emissions. That is why our new sites are gas-free and we generate energy using solar panels. Charging stations power our vehicles. We are making the existing sites more sustainable by using LED lighting, and insect hotels provide homes for little friends. We try to think of everyone.

Title
Our measures on the road

We are taking various measures to reduce our carbon emissions. To achieve this, we are implementing several intermediate steps. For example, around 2,500 delivery vans are already electric, and we use HVO100 (a sustainable fossil-free fuel produced from waste, residual oils, and fats) where needed. The first electric trucks are already on the road, and we encourage our customers to use smart delivery options.

Title
Reducing carbon emissions, offsetting residual emissions

We are taking various measures to reduce our emissions. Any residual carbon we emit is offset through our corporate programme, which all our business customers use. Because initiating real change only happens by joining forces.

WHY CHOOSE DHL ECOMMERCE?

Image
See our reliable solutions

Title
World Class Reliability

Text

Today’s online shopper wants to be certain when their goods will arrive. So do you. You can both enjoy industry-leading reliability thanks to our unique delivery network.

See our reliable solutions
Image
Read about our convenient solutions

Title
Convenience to the door

Text

Now you can send goods, collect returns and take advantage of 70,000 service points across Europe with ease. Isn’t it time you took the stress out of cross-border shipping?

Read about our convenient solutions
Image
Here's how to simplify shipping

Title
Shipping made simple

Text

Manage and track your shipping across 24 European countries with just one label, one DHL point of contact, and one award-winning IT interface.

Here's how to simplify shipping

Headline
DHL eCommerce
Title
The perfect match for e-commerce

Why do webshops choose DHL eCommerce for cross-border shipments? Check the video for the advantages.

YouTube sets cookies, when viewing a YouTube video, in order to keep statistics of what videos the user has seen and of the user's preferences for embedded YouTube videos.

Section
Business
Header image

We are taking various measures to reduce our carbon emissions.

Shall we call you?

Hide title
Off
Sticky button title
Shall we call you?
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
ASOS Case study
Paragraphs content

ASOS and logistics

Like many digitally native companies, ASOS knew they were destined for international stardom from the start. Established in 2000, when pundits said fast fashion could never work online, they built a global following by staying ahead of the trend, specialising in celebrity-linked clothing and apparel from the movies (you’ll be amazed how many people don’t know that ASOS stands for As Seen On Screen). However, it wasn’t all plain sailing, Kylie Minogue dresses and Tyler Durden jackets.  As the success of ASOS grew, logistics and delivery became an increasingly complex issue. So, in 2014 ASOS decided they needed to team with a logistics provider who could take them to the next level.

The challenge of Simple Systems Integration

When you have a webstore with over 85,000 rapidly changing SKUs, integrating IT systems with a logistics provider carries inherent risk. Rather than add complexity to the ASOS’ IT infrastructure, we saw that the solution lay in simplicity. Parcel Connect’s ‘Connector’ software could be integrated with their existing systems with minimal programming. Just one basic install enabled ASOS to ship internationally to 28 European countries with a single label - and offer their shoppers a greater choice of delivery services.

The challenge of Fluctuating Shipment Volumes

ASOS was developing new markets across 14 European countries. Some, with very high demand, needed a cost effect way to ship in volume. Others, where the brand was becoming established, needed a reliable way to ship smaller amounts.

The answer was to create a blended transport option. New markets utilise DHL eCommerce’s standard network option achieving transit times of around 3-5 days. Mature markets benefitted from Direct Injection with high volumes freighted straight to the destination country. Bypassing sort stages helped push costs down while still meeting industry-leading time slots.

The challenge of the Demanding Shopper

Twenty-something fashion-forward customers demand convenience. The typical ASOS customer is young, busy and impatient for their hot new look to keep up with the fast fashion industry. They expect certainty; goods delivered where they want them, when they want them. However, these expectations differ from country to country. In some, doorstep delivery is the norm. In others, shoppers prefer to collect from a service point or locker.

The key to meeting these expectations is in the unique way DHL eCommerce is structured. DHL’s world-class network is teamed with best-in-class domestic operators - under the management of DHL. This provides the flexibility (and quality control) to provide exactly the level of service each customer wants. Pre-notification, re-routing or delivery to an alternate address can all be part of our standard service.

The challenge of Data Transmission

You might think that providing this level of customer service across 14 European countries, via a mix of networked and direct logistics, with fulfilment from different warehouses and a number of last mile providers, could result in, ‘communication issues’.

But the beauty of DHL’s software is that it automatically transfers shipment data to all transport organizations - no ‘work arounds’, no extra IT integration. Better still, Track and Trace information is forwarded to the system from all the organizations to enable ASOS - and their customers - to monitor shipment progress in real time, providing a better user experience throughout the whole process. It also means that DHL can pro-actively monitor activity and address logistics issues before they arise.

The challenge of online returns

Typically, in the online fast-fashion industry, returns can run as high as 50%. With tight margins, ASOS needed a returns solution that was fast, convenient and customer-friendly. Having the largest network of service points in Europe certainly helped here. The ‘single label’ solution also works for returns. Dispatched orders can include a returns label that directs the shipment back to the returns center.

All the customer needs to do is take the unwanted goods back to a locker or DHL ServicePoint. Goods can then be routed back to where ASOS requires them for sorting and returning to stock. This keeps inventory moving and wastage costs lower. What’s more, returns are all part of the DHL eCommerce’s standard service, so ASOS weren’t suddenly hit with unexpected costs from goods coming back.

The challenge of Standards

To keep growing the business, ASOS needed predictability in their logistics costs. It’s hard to scale up when your logistics provider charges you based on individual parcel weight or dimensions. That’s why the DHL eCommerce’s standard service was right for them. They know they can ship any package up to 31.5 kg (and 120 cm) as part of the standard pricing structure.

The challenge of Reporting

Every successful business needs to keep a handle on the metrics. Performance reporting is built into the DHL eCommerce standard, with network delivery and returns performance included. But we also understand that large businesses require reporting at a KPI level, so we provide ASOS with flexible adaptations to specific reporting requirements.

The challenge of Partnership

So what makes the relationship between ASOS and DHL so fruitful? The simple answer is ‘Partnership’. From day 1, we have worked as trusted partners. That level of partnership can be seen in the Key Account Managers who are located close to ASOS’ Headquarters in the UK. Through the Account and Program Managers based in Germany who drive the design and implementation of new solutions across mainland Europe . It can be seen in the specialized Customer Service team that works directly with ASOS’ own customer care team to steer transports and monitor performance. And it can be seen in the central customer operations support that fix escalated problems with local teams and work side-by-side with the company’s own people.

Want to find out more?

From that first call back in 2014, DHL has tailored the Parcel Connect product around the needs and ambitions of ASOS. It is designed to be flexible, convenient and simple. But most of all, it is designed to be tailored, with an ethos of seamless customer service.

If you’d like to start a meaningful conversation on how DHL eCommerce could support your business ambitions, give one of our e-commerce specialists a call.

Section
Business
Header image
Hide title
Off
Sticky button title
Shall we call you?
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
Delivering simplicity in Europe
Paragraphs content

Title
One delivery label, everywhere

Simplicity. It’s about doing more with less. Like printing one shipment label that works in 24 European countries. This saves handling and production costs – allowing you to work faster and get more done.

Title
Maximum convenience with data

Stream shipping data to other countries quickly and securely with our user-friendly online shipping tool. Here you can also monitor the status of your shipments in real time or generate reports. DHL eCommerce's shipping tool integrates easily with your other systems. What’s more, the tool is free and doesn’t require any major investment in your systems.

Title
Your perfect fit for e-commerce

But most of all, simplicity is having a logistics partner who takes care of everything: from deliveries and returns to insurance, anywhere in Europe. We organize regular pick-ups, taking both large and small parcels. Does something go wrong or you need IT support? Then our team is ready to help. That’s the convenience of having a reliable partner for all your cross-border plans.

WHY CHOOSE DHL ECOMMERCE?

Image
See our reliable solutions

Title
World Class Reliability

Text

Today’s online shopper wants to be certain when their goods will arrive. So do you. You can both enjoy industry-leading reliability thanks to our unique delivery network.

See our reliable solutions
Image
Read about our convenient solutions

Title
Convenience to the door

Text

Now you can send goods, collect returns and take advantage of 70,000 service points across Europe with ease. Isn’t it time you took the stress out of cross-border shipping?

Read about our convenient solutions
Image
Read more about sustainability

Title
Reducing carbon emissions

Text

We care about the environment, which is why we take various measures to reduce our carbon emissions. We deliver our parcels using electric vans, HVO100 (a sustainable fossil-free fuel produced from waste, residual oils and fats) vehicles or electric (cargo) bikes

Read more about sustainability

Headline
DHL eCommerce
Title
The perfect match for e-commerce

Why do webshops choose DHL eCommerce for cross-border shipments? Check the video for the advantages.

YouTube sets cookies, when viewing a YouTube video, in order to keep statistics of what videos the user has seen and of the user's preferences for embedded YouTube videos.

Section
Business
Header image

DHL eCommerce likes to make e-commerce easy, also across the border. With smart service and convenient shipping options. This way, your webshop will be ready to grow in Europe in no time.

Shall we call you?

Hide title
Off
Sticky button title
Shall we call you?
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
Flexible throughout Europe
Paragraphs content

Title
Flexibility as the standard

Our standard offering includes many options for organizing your shipping and returns simply and flexibly. You decide when we come by for pick-ups, which delivery options you offer in your check-out process and how we handle returns.

Title
Extensive delivery options

All Europeans are definitely not the same: countries are different and every customer has personal preferences. In some countries, for example, picking up parcels from a ServicePoint is the norm, while in the Netherlands and Belgium delivery at the door is quite common. Satisfied customers are important to you, but also to us. That’s why we put your customers in charge. So they choose where their parcels should be delivered: at the front door, at a neighbour’s, in a locker or even at an agreed place near their house. The more delivery options we offer, the happier the customer. We keep your customers informed about their shipments through notifications. Is the delivery time not convenient? Then they can easily change it.

Title
Your guide in 24 countries

The reason for all this flexibility is obvious. As you grow into more and more European trade lanes, with a greater diversity of customer expectations, your logistics set-up has to become more agile. And that’s why we say we’re your logistics partner, not just a provider. By understanding your business and your plans, we can develop solutions that evolve with you.
And thanks to our massive network of 70,000 ServicePoints, your recipients can easily return their packages. This increases the chance that customers will keep returning to your webshop.

WHY CHOOSE DHL ECOMMERCE?

Image
See our reliable solutions

Title
World Class Reliability

Text

Today’s online shopper wants to be certain when their goods will arrive. So do you. You can both enjoy industry-leading reliability thanks to our unique delivery network.

See our reliable solutions
Image
Here's how to simplify your shipping

Title
Shipping made simple

Text

Manage and track your shipping across 24 European countries with just one label, one DHL point of contact, and one award-winning IT interface.

Here's how to simplify your shipping
Image
Read more about sustainability

Title
Reducing carbon emissions

Text

We care about the environment, which is why we take various measures to reduce our carbon emissions. We deliver our parcels using electric vans, HVO100 (a sustainable fossil-free fuel produced from waste, residual oils and fats) vehicles or electric (cargo) bikes.

Read more about sustainability

Headline
DHL eCommerce
Title
The perfect match for e-commerce

Why do webshops choose DHL eCommerce for cross-border shipments? Check the video for the advantages.

YouTube sets cookies, when viewing a YouTube video, in order to keep statistics of what videos the user has seen and of the user's preferences for embedded YouTube videos.

Section
Business
Header image

Whether your shipment has to go to Stuttgart, Stockholm or Seville, our flexible services ensure satisfied shippers and recipients throughout Europe.

Shall we call you?

Hide title
Off
Sticky button title
Shall we call you?
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
Ecommerce in Europe
Paragraphs content

Title
The perfect fit for E-commerce shippers of every size

DHL eCommerce makes shipping to European countries effortless. Our cross-border solutions enable you to get on with running your business while we take care of your logistics.

Shall we call you?

YouTube sets cookies, when viewing a YouTube video, in order to keep statistics of what videos the user has seen and of the user's preferences for embedded YouTube videos.

We're all about you, and your customer's convenience.

Image
See our reliable solutions

Title
World Class Reliability

Text

Today’s online shopper wants to be certain when their goods will arrive. So do you. You can both enjoy industry-leading reliability thanks to our unique delivery network.

See our reliable solutions
Image
Read about our convenient solutions

Title
Convenience to the door

Text

Now you can send goods, collect returns and take advantage of 70,000 service points across Europe with ease. Isn’t it time you took the stress out of cross-border shipping?

Read about our convenient solutions
Image
Here's how to simplify your shipping

Title
Shipping made easy

Text

Manage and track your shipping across 24 European countries with just one label for all types of parcels. Everything is arranged in no time with our user-friendly online shipping tool. Need help? Contact the DHL eCommerce team. We are always ready to help.

Here's how to simplify your shipping
Image
Read more about sustainability

Title
Reducing carbon emissions

Text

We care about the environment, which is why we take various measures to reduce our carbon emissions. We deliver our parcels using electric vans, HVO100 (a sustainable fossil-free fuel produced from waste, residual oils and fats) vehicles or electric (cargo) bikes.

Read more about sustainability

Mepal “With help of DHL eCommerce, we can fulfill our European growth ambitions."

E-commerce Manager at Mepal

Rob de Bruijn

Mepal's cross-border success. The omnichannel approach turned out to be a winning strategy.

Read more

ASOS "We place complete trust in DHL’s services and network as an e-commerce expert."

Head Delivery Solutions

Riccardo Mannhoefer

This is how ASOS built a future-proof cross-border platform with DHL.

Read more

Title
Want to know more?

Please leave your details and one of our e-commerce experts will call you back. Without further obligations. Who knows, you might soon have foreign customers at your digital cash register!

Call me back
Call me back
Section
Business
Header image

DHL eCommerce makes shipping to European countries effortless. Our cross-border solutions enable you to get on with running your business while we take care of your logistics.

Shall we call you?

Hide title
Off
Sticky button title
Shall we call you?
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off

Get support

Do you have a question about our renewed DHL For You service? Fill in the form below and we will contact you within one working day.

Section
Business
Headline
DHL For You
Exclude from search
On
Subscribe to Business