If the recipient does not collect the parcel, the shipment will be returned to the sender. We cannot prevent this.
Business
This varies depending on the destination country. Some local carriers hold the parcel for seven days, while in other countries this can be up to three weeks. The recipient is advised to check with the local post office.
We are unable to arrange an additional delivery attempt. What happens if the first delivery attempt is unsuccessful varies depending on the destination country. Sometimes a second attempt is made as standard, sometimes the recipient can request this using the information on the delivery notice. The recipient must arrange this themselves with the local post office; we are unable to do so.
It is possible that the delivery person forgot to leave the note, or perhaps the recipient lost it. But don't worry: the local post office's online tracking system almost always shows where the recipient can collect the parcel. The recipient could also call the local post office.
If the recipient is not at home, the local post office will usually leave a note with information about the collection address. The local post office's online tracking system usually also shows exactly where the recipient can collect the parcel. If the recipient is in Germany, the collection address can be found at Tracking - DHL - Germany. In addition to the shipment number, you will also need to enter the recipient's postcode.
Once the parcel has left our warehouse, the delivery address can no longer be changed. However, the recipient can sometimes still make a change or arrange a delivery appointment with the local post office, depending on the options offered by that postal service to recipients.
If the online tracking system has not updated for several days, the shipment is still in transit. For shipments to destinations outside Europe, this can take one to two weeks. Even if the shipment is at customs, you will often not see a new status for several days.
If the local postal service has scanned the parcel as delivered, we assume that the shipment has been delivered. Packet Tracked and Priority shipments are letterbox parcels for which the recipient does not need to sign. Therefore, no further investigation is possible if the recipient indicates that they have not received the parcel.
There can be several reasons for this. In some countries, the delivery driver will ring the doorbell if the parcel does not fit through the letterbox. However, in other countries, the delivery driver will simply leave a note stating that the parcel will be sent to a collection point. Alternatively, the parcel may be sent directly to a collection point without the delivery driver first visiting the address. This depends on the customs of the postal service in the destination country, which are usually known to the recipient.
Once we have handed over the parcel to the local postal service, it is best to keep an eye on their online tracking system. There you will find the latest tracking information.