Agreed Place has been available since 2020 and has proven to be a highly reliable delivery option. We ensure this through several built-in security measures. Additionally, together with you and recipients, we help keep this delivery option secure:
- As a sender, you can choose to disable Agreed Place. We recommend doing this for high-risk or fraud-sensitive purchases, such as items bought on credit, with deferred payment, or high-value goods. In these cases, opt for "Delivery with Code" (BMC) or "Not at Agreed Place" (NAP). For advice and options, contact your DHL representative.
- We advise customers never to share their tracking number and postal code with others, reducing the risk of fraud.
- Customers select their own secure location, but DHL couriers also assess it. If they determine the spot is not safe enough, they will not leave the parcel there and will attempt delivery again—either at a DHL ServicePoint or at the recipient’s home.
- Customers decide which parcels they want to use Agreed Place for. We recommend they avoid leaving high-value orders unattended outside.
- More and more recipients use smart doorbells, security cameras, or lockable parcel boxes, making the agreed place even more secure.
- If requested by the recipient, the courier will first ring the doorbell and attempt hand delivery. If that’s not possible, they will check and place the parcel at the agreed location. Couriers are instructed to only deliver if the spot is covered and not visible from the street.
- If DHL identifies specific postal code areas where Agreed Place is not suitable, we do not offer this option there.