Help with custom clearance


If you ship to a country with customs clearance, your shipment will be checked by customs in that country. Therefore, it is mandatory to include an invoice with your shipment. For specific information about documents when shipping to the UK, please check the Brexit information.

Do your customs forms meet all the requirements? 

  • Print and combine all the documents for your shipment. This includes invoices, a copy of the shipping label, a tax reclaim form, certificates, export documents, etc.
  • Keep the copies and attach the original documents to the parcel in a doculope (self-adhesive document-enclosed envelope).
  • Do you not create your invoice in My DHL Portal? E-mail a digital copy of all the documents to [email protected].

Do your customs invoices still not meet the legal requirements? Go to our help with invoices and we'll quickly help you resolve the problem.

I need help with my invoice

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