Sometimes we can’t deliver your parcel to the Agreed Place around your home. This may happen with parcels that require an ID check or a delivery with code. The courier will also assess whether the spot is safe, covered, easily accessible, and truly part of your property. Neighbors don’t count as part of your home area—if you prefer that, choose the “Deliver to neighbor” option instead.
Was the delivery unsuccessful? Try a different Agreed Place or add a photo to help the courier find it more easily.