Business

Track and trace is an easy-to-use online dashboard with which you and your recipients can track your shipments. If we've scheduled a delivery time, it'll be indicated on track and trace. You can access track and trace via our website or integrate the track and trace service in your online store.

Implement track and trace in your webshop

 

Whether we're delivering a parcel or pallet at a business, store, or institution, we always ask for a signature upon receipt. For home delivery to consumers, we only ask for a signature if the shipper has opted for this option. The signature is immediately displayed in track and trace.

If the recipient is not at home, a shipment that requires a signature will normally not be delivered. If the recipient has set up an Agreed Place, the courier can place the shipment there. In that case, he makes a photo as proof, which the shipper can request from our customer service if necessary. The Agreed Place option is only possible within the Netherlands.

To collect a shipment from a DHL ServicePoint, identification is always required.

We also deliver your business parcels on Saturday. This service is only available in the Netherlands at a small, extra cost. When registering your shipment in My DHL Portal, just tick the option for "Saturday delivery." Easy as pie! We'll collect the parcel on Friday and deliver it the following day. If something goes wrong and we can't deliver on Saturday, we'll try again the next workday. This service is not available for shipments to the Wadden Sea Islands or for pallets.

We deliver Monday through Saturday to consumers across Europe.

Read more about our delivery options

If you want to deliver a parcel or pallet to a building site, select the option "building site delivery" when registering your shipment in My DHL Portal. This service is at no extra cost. Your shipments will arrive at the correct location without needing a postal code or house number. Just ensure that you enter all the necessary details. Ask our customer service department about the options.

If you're not always at the location to receive a business shipment, you can let us know about your delivery preferences with an authorization form which you can request from our driver or customer service department. We offer the following options: 

Agreed Place
Are you not always present but still want us to leave deliveries at your address? Then choose an Agreed Place. If you're not home, the delivery driver will leave your shipments at this location and take a photo as proof. For more information on setting up an Agreed Place and the terms and conditions, please check our FAQ.

Delivery at the neighbors
If your business is closed, or if there's not always someone at the location, you can authorize us to deliver your shipments to your neighbors. You will find a card in your mailbox with the recipient's name and house number. 

Notification of business hours
If your business is closed on certain days as standard, let us know and we'll always deliver the following workday.

If consumers are not at home when we deliver, we'll always leave a card informing the recipient how to plan in the next delivery moment. Read more about our delivery options.
 

We even collect pallets and parcels for return from business recipients. The sender can quickly plan in a return shipment with My DHL Portal or by contacting our customer service department during office hours. We also collect parcels on Saturdays in the Netherlands.

If you're sending a business shipment, you can make it easy for your recipients who can drop off their returns at a DHL ServicePoint. Please note that this is only possible for parcels up to 23 kg and 120 x 60 x 60 cm (L W H), and a max. volume of 240 litres (LxWxH / 1000). You can add the return label to the parcel or e-mail it to the recipient. Your customer can also register the return online and print the label themselves.

With 5000 DHL ServicePoints, there is always one nearby your customers. You decide whether to send the return label with the order, to send it via e-mail, or to let customers request it online. Make it even easier for your customers and let us collect their return shipments.

Go to return options