Do you have a question? We are happy to help you quickly. Leave your question below and enter your details, we will ensure that you get the right information quickly.
Shipment-related questions
Do you have a question about a specific shipment? Please contact our customer service, or create a ticket in My DHL Portal.
Invoicing
Do you have questions about your invoice? Please contact us by e-mail.
Commercial questions and help with My DHL Portal
Do you have questions about your contract, a new product or do you need help with My DHL Portal? Please fill in the form below and we will contact you as soon as possible.
Want to learn more about DHL eCommerce services, find out about our rates or get started with My DHL Portal right away? Fill out the form below and we will contact you within one business day.
Your customers will purchase more and more frequently from your online store if they can decide where and when to receive their parcel. They want fast delivery and the option to choose the time slot and date. With our additional service DHL For You Vandaag, you shorten the delivery time and meet the wishes of your customers. In addition, you have more time to prepare your orders for shipment, as you do not depend on standard pick-up times.
Same Day Delivery
Would you like to give your customers the convenience of DHL For You Today? If you do, they can count on home delivery between 5.30 p.m. and 10 p.m. As long as you deliver their packages to your local sorting center (RegioHub) before 1:30 p.m. or a CityHub* before 11 a.m. Orders that customers place in the evening, you can prepare for shipment the next morning. Ready with processing your evening orders? Then also process your morning orders and deliver the parcels on time. We will be at your customers' doorstep between 5.30 p.m. and 10 p.m.
Pick-up now possible
Would you prefer to have your packages picked up by DHL Parcel and are you located in the region of Roosendaal? Then you can now ask us to pick-up your parcels. Our employees will be happy to tell you more about this option. Are you located in a different region? In the near future it will be possible to book a pick-up for DHL For You Vandaag in more and more regions in The Netherlands.
More information?
Want to know everything about this additional service or apply immediately? Fill in the web form to learn more about DHL For You Vandaag for your business and we will gladly help you.
Do you have a shop in the Netherlands? Then you have the chance to include an official DHL ServicePoint in your store. Each parcel brings an extra customer to your store, which can increase your sales. And a DHL ServicePoint is quickly set up. Interested? Please fill in the registration form below.
DHL eCommerce (Netherlands) B.V.
Reactorweg 25
3542 AD Utrecht
VAT: NL 007096112 B01
KvK-nummer: 30076845
DHL eCommerce (Services) B.V.
Reactorweg 25
3542 AD Utrecht
VAT: NL 007096100 B01
KvK-nummer: 30076835
The EU Commission has established an online dispute resolution platform. Consumers may submit here complaints relating to the online purchase of goods or service, but DHL eCommerce will not handle complaints via this platform. Do you have a complaint, please contact us
Below you will find an overview of our business locations in the Netherlands.
Berenkoog 48
1822 BJ Alkmaar
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Cobolweg
3821 BJ Amersfoort
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Kaapstadweg 25
1047 HG Amsterdam
Opening hours
Mon: 08:00 - 19:00
Tue: 08:00 - 19:00
Wed: 08:00 - 19:00
Thu: 08:00 - 19:00
Fri: 08:00 - 19:00
Sat-Sun: closed
Hazenkamp 40
6836 BA Arnhem
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Zilverenberg 5
5234 GL Den Bosch
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Laan van Waalhaven 10
2497 GJ Den Haag
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Burg. van der Dussenstraat 910
3361 LR Dordrecht
You cannot drop off or pick up parcels at this location.
Dopplerlaan 7
9207 HC Drachten
Opening hours
Mon: 08:00 - 19:00
Tue: 08:00 - 19:00
Wed: 08:00 - 19:00
Thu: 08:00 - 19:00
Fri: 08:00 - 19:00
Sat-Sun: closed
Achtseweg Noord 20
5651 GG Eindhoven
Opening hours
Mon: 08:00 - 19:00
Tue: 08:00 - 19:00
Wed: 08:00 - 19:00
Thu: 08:00 - 19:00
Fri: 08:00 - 19:00
Sat-Sun: closed
Opaalstraat 2
7554 TS Hengelo
Opening hours
Mon: 08:00 - 19:00
Tue: 08:00 - 19:00
Wed: 08:00 - 19:00
Thu: 08:00 - 19:00
Fri: 08:00 - 19:00
Sat: 08:00 - 10:00
Sun: closed
Horsterweg 26
6199 AC Maastricht
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Borchwerf 23
4704 RG Roosendaal
Opening hours
Mon: 07:00 - 20:00
Tue: 07:00 - 20:00
Wed: 07:00 - 20:00
Thu: 07:00 - 20:00
Fri: 07:00 - 20:00
Sat: 07:00 - 08:00
Sun: closed
Kiotoweg 5
3047 BG Rotterdam
Opening hours
Mon: 07:00 - 19:00
Tue: 07:00 - 19:00
Wed: 07:00 - 19:00
Thu: 07:00 - 19:00
Fri: 07:00 - 19:00
Sat-Sun: closed
Rutherfordweg 1
3542 CN Utrecht
Opening hours
Mon: 08:00 - 19:00
Tue: 08:00 - 19:00
Wed: 08:00 - 19:00
Thu: 08:00 - 19:00
Fri: 08:00 - 19:00
Sat-Sun: closed
Atoomweg 30
3542 AB Utrecht
You cannot drop off or pick up parcels at this location.
Heksekamp 29
5301 LX Zaltbommel
You cannot drop off or pick up parcels at this location.
Lingenstraat 3
8028 PM Zwolle
Openingstijden
Ma: 07:30 - 19:00 uur
Di: 07:30 - 19:00 uur
Wo: 07:30 - 19:00 uur
Do: 07:30 - 19:00 uur
Vrij: 07:30 - 19:00 uur
Za-Zo: gesloten
I can't download my labels from My DHL Portal. What can I do?
My DHL Portal uses animations, but these are blocked by pop-up blockers. To download labels, you must set your browser to allow pop-ups. You can adjust this setting in your browser's privacy settings. In Google Chrome, you can go to “Settings,” “Content settings,” and then “Pop-ups.”
If this doesn't solve the problem, feel free to contact our customer service department.
To customer service department
What is the weight by volume? And how do I calculate that?
Your shipment will be weighed in two ways: the actual weight and the volume weight. The higher of the two will be considered the weight of your shipment. The weight by volume is calculated based on the dimensions of your shipment (L x W x H in cm / 4,000).
Track and trace says that I need to contact DHL. Why?
This usually happens when our information is not complete, which means we can't deliver the shipment. It may be that the address is incorrect or that we need additional information in order to deliver the shipment properly. We can quickly solve this problem for you. Please contact our customer service department. Please note: if you’re not the sender of the shipment, please ask the sender to contact us.
Contact customer service