Business

You can ship all parcels with one handy shipping service: My DHL Portal. There are many benefits: you can send your packages and pallets combined, and reach businesses and consumers throughout Europe with the same ease.

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If you ship fewer than 50 parcels per month, just want to send one parcel, or prefer not to wait for our driver, then dropping off your shipments at a DHL ServicePoint near you is the handy option. It's free, easy, and you can use it when it suits you.

Through DHL ServicePoints, you can ship parcels to business and residential addresses throughout Europe. Create labels with our all-in-one shipping service, My DHL Portal. The maximum dimensions for shipping via a DHL ServicePoint are 120x60x60 cm (l-w-h) and max. 240 liters (lxbxh / 1000). The maximum weight is 23 kg.

Find a ServicePoint

There are seventeen DHL sorting centres in the Netherlands. These are our ultra-modern hubs where you can also send, collect, or return parcels.

Find a DHL sorting centre

Would you like to ship your parcels using the additional DHL For You Vandaag service and drop them off at a CityHub near you? You can! Drop off your parcels at one of the CityHubs before the stated drop-off times. We'll be at your client's doorstep the same evening.

Find a DHL Cityhub

Parcels to consumers in the Netherlands and Belgium 

Mailbox parcel

• Size: max. 38x26.5x3.2 cm (l-w-h) 
• Weight: max. 1 kg

Parcel

• Size: max. 120 cm long
• Weight: max. 31.5 kg
• Volume: max. 432 liters

Parcels to consumers in Europe

• Dimensions: max. 120 cm long
• Weight: max. 31.5 kg
• Volume: max. 432 liters

Shipments to business addresses in the Benelux

Parcel

• Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
• Weight: max. 31.5 kg

Pallet

• Dimensions: max. 120x100x200 cm (l-w-h)
• Weight: max. 1,000 kg per pallet
• Maximum 5 pallets per shipment / day / receiving address 

Shipments to business addresses in Europe

Parcel

• Dimensions: min. 15x11x3.5 cm (l-w-h), max. 120x60x50 cm (l-w-h)
• Weight: max. 31.5 kg

Pallet

• Dimensions: max. 120x100x200 cm (L-H)
• Weight: max. 1,000 kg per pallet
• Maximum 5 pallets per shipment / day / receiving address 

Longer delivery time for special parcels

Shipments that fall outside the specifications are often one day longer in transit. These are the non-automatically sortable parcels: extra large, extra heavy, different shape, special packaging.

Want to know more?

Would you like to ship parcels or pallets outside the standard dimensions, or do you have another question? Please contact us.

High value, low weight? Insure your shipment! 
DHL eCommerce always handles your shipments with the utmost care. But in case something does go wrong, you can take out insurance. This way you are insured against damage or loss without a deductible. Taking out our insurance is easy, and you will get an attractive premium.

Brochure: Insurance for businesses

Secure, easy and fast
These are the main benefits of a DHL eCommerce insurance:
- Full compensation: You are reimbursed for the entire replacement value plus transport costs
- Easily arranged: you choose the desired insurance amount in your shipping tool
- No deductible 
- Fast claim processing
- One invoice for transport and insurance
- The recipient has to sign for the parcel

Your shipments insured by default
Do you regularly ship valuable products? Then it might be interesting to insure all your shipments for an entire year. That way you benefit from an extra competitive premium. Interested? Our customer service or your regular contact person will be happy to help you.

Would you like more information?
Feel free to contact our customer service or your regular contact person at DHL eCommerce. 

We can also apply shipment confidentiality on request. The sender will not be listed on the shipment label, so that the recipient will not know who it's from. Select the option "hide sender" when registering your shipment in My DHL Portal. This service is at no extra cost. You can use it for shipments to consumers and business recipients within the Benelux. 

Dangerous goods may only be shipped in limited quantities (LQ). It is mandatory to register this with your DHL account manager. We do not charge extra for shipping LQ goods. 

Sending dangerous goods

If you ship to a country with customs clearance, your shipment will be checked by customs in that country. Therefore, it is mandatory to include an invoice with your shipment. For specific information about documents when shipping to the UK, please check the Brexit information.

Do your customs forms meet all the requirements? 

• Print and combine all the documents for your shipment. This includes invoices, a copy of the shipping label, a tax reclaim form, certificates, export documents, etc.
• Keep the copies and attach the original documents to the parcel in a doculope (self-adhesive document-enclosed envelope).
• Do you not create your invoice in My DHL Portal? E-mail a digital copy of all the documents to [email protected].

Do your customs invoices still not meet the legal requirements? Go to our help with invoices and we'll quickly help you resolve the problem.

I need help with my invoice

This is the current fuel surcharge for DHL eCommerce Benelux:

• May 2025: 14.50%
• April 2025: 15.25%
• March 2025: 15.25%

The above surcharges are linked to the consumer price of diesel fuel (EUR27 standard) in local currency. Levies and taxes, as measured by the Directorate-General for Energy of the European Commission and published in the Oil Bulletin, are included. The fuel surcharge is calculated on the transportation rate and transportation-related additional services and surcharges.

View Oil Bulletin

Diesel price (In € per liter)

Due to the publication dates of fuel prices, we implement the surcharge with a two-month delay. Therefore, the last fuel price publication of January in the Oil Bulletin determines the surcharge for March.

DHL eCommerce reserves the right to change the fuel surcharge index and the associated table without notice.

Belgium, Germany, and Hungary charge a kilometer levy for freight traffic. In order to partly compensate these costs, we apply a surcharge. This surcharge is only applicable to shipments to, from, and through these countries. Different rates apply:

• Shipments to and from Belgium: 4.45%
• Shipments passing through Belgium: 1.96%
• Shipments to and through Germany: 5.90%
• Shipments to and through Hungary: 3.05%