In which cases must I apply for a UK VAT number?
You need a UK VAT number if you ship goods to consumers in the UK or if you ship goods to businesses in the UK using the DDP Incoterm. Learn more about a UK VAT number.
Business
Why do I need to register for a UK EORI number?
Your UK EORI number is linked to your VAT number in the UK. Without the UK EORI number, the customs office in the UK will not allow import declarations.
More information
Why do I need to register for a UK VAT number?
If you sell goods with a value up to £135 (ex. shipping costs, VAT, and insurance) to a private individual, then you must charge the final VAT at the moment of sale. If you sell to a company, then whether you need a VAT number in the UK depends on the conditions of sale. Your company is expected to routinely send a tax return to HMRC. Learn more about requesting a UK VAT number here.
Regarding shipments to the UK, is there a difference between shipments to consumers and shipments to companies?
Yes. Legislation in the UK places extra requirements on exporters selling to private individuals.
Claim form for businesses
As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's alway possible that something goes wrong: your shipment could be damaged. Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.
Section
Headline
Submit a claim
Exclude from search
On
Contact form
If you have any questions about our tool for invoices DHL eCommerce e-Billing, please use the form below. We will contact you as soon as possible.
Section
Headline
e-Billing support
Exclude from search
On
Claim form business
As a logistics service provider we offer the best care possible for your shipments. Unfortunately, it's always possible that something goes wrong: your shipment can go missing or could be damaged.
Use this form to submit a claim. Adding your customer service case number can speed up the process. That's why it's important to report damages or loss as soon as possible with our customer service.
Section
Headline
Submit a claim
Exclude from search
On
Headline
Exact Plug-in
Paragraphs content
Upgrade your shipping process
Print labels while processing orders
Print labels while processing orders
With the official plug-in for Exact Online, it’s now extremely easy to further improve your shipping process. You can print the correct labels for parcels and pallets in no time and make your recipients’ life easier by providing return labels.
Image
Headline
Post-haste labels
Title
Print in the fast lane
Headline
Post-haste labels
Title
Print in the fast lane
Text
Once you’ve linked our labelling system to your Exact environment, get ready to buckle up. As soon as you’ve processed an order, the labels are printed automatically. It couldn’t be easier!
Image
Headline
24/7 insight
Title
Be the captain of your ship(ments)
Headline
24/7 insight
Title
Be the captain of your ship(ments)
Text
With our easy-to-use DHL Dashboard, you always know exactly what’s going on. You can track and trace every shipment and receive automatic alerts if something unusual happens.
Image
Headline
Give customers the choice
Title
Extras that impress
Headline
Give customers the choice
Title
Extras that impress
Text
Want to make your customers’ day? Make life easier for them, give them more security, and spoil them with all sorts of options: a return label, insured shipping, reference on the label, or signing on receipt.
Headline
Your DHL eCommerce account
Welcome to the family
Headline
Your DHL eCommerce account
Text
To use our Exact plug-in, you will need a DHL eCommerce business account. Registration is very easy (and free). Sign up, receive your login details for our shipment service straight away, and automate your shipping process today.
Headline
Install your plug-in
Title
Straight down to work via My DHL Portal
Headline
Install your plug-in
Title
Straight down to work via My DHL Portal
Text
Connect the Exact plug-in with just two clicks to your business DHL account to automate your shipment process and save time with each order.
Title
Step 2
Title
Step 2
Text
Link the Exact Online plug-in to your Exact administration via the Integrations tab in the settings menu.
Section
Header image
If you’re a user of the popular business software, you can integrate our shipping platform in just a few clicks. Connect the free plug-in now and automatically print shipping labels based on orders in Exact.
Exclude from search
Off
Headline
Easylabel
Paragraphs content
Our courier will pick up your shipment on the specified date and takes a shipping label with himself. Do you have any questions or would you like to change or cancel your assignment? Please contact our customer service.
Section
Our courier picks up the shipment on the specified date and takes a shipping label with himself. Do you have any questions or would you like to change or cancel your assignment? Please contact our customer service.
Exclude from search
On
Book a pick-up with shipping label
Do you want to book a pick-up where the courier brings the shipping label? You can easily arrange this in the following way:
Step 1
Log in to My DHL Portal. Don’t have an account yet? Contact us.
Step 2
Go to Pick-up in the left menu, and click on Book pick-up.
Step 3
Enter your details, desired date, and shipment details. To book a pick-up where the driver brings labels, fill in the address details under Send / Return to.
Need help? Feel free to contact us.
Section
Headline
Easylabel
Exclude from search
On