Business

In some cases you will be eligible for the 'zero-tariff' (no import duties) negotiated during the Brexit-deal between the EU and the UK. By providing a proof of origin you declare the country of origin of your goods in the commercial or pro forma invoice. This is true for both shipments to consumers and businesses. For this proof of origin you need a UK EORI number.



It is not possible for DHL to adjust already submitted customs documentation in case you wish to add a proof of origin later. You will receive a confirmation from DHL which you can use to request a change to your declaration yourself at the Dutch customs authorities.

Use our My DHL Portal online shipping tool to format the labels and customs invoice for your shipments to the UK. Please consult the manual for instructions and explanations. If you don’t yet have an account for My DHL Portal, please contact us – we will arrange it in no time.

Yes. You can electronically submit customs information to us by linking your IT system to our API for customs documents or by simply sending your shipments via My DHL Portal. For more information, please contact our Brexit support department directly or ask your account manager. 

No. Sending shipments to the UK via DHL eCommerce is only possible if you use our My DHL Portal online shipping tool, or by linking our customs API to your own IT system.

The same customs formalities that apply to regular shipments to the UK also apply to shipments to Northern Ireland (the area of the island of Ireland that is part of the UK). For shipments to Northern Ireland, you do not need to include extra information. DHL eCommerce will ensure that such shipments will be sent via Transit UK or by ferry. We will keep you updated on potential additional costs or changes to delivery times.

If you send large numbers of shipments to the UK, then DHL can offer you a break bulk solution. Please contact your account manager or our Brexit support department to discuss the options

Currently, it is difficult to give an answer in this respect. What we do know is that the shipments will be delivered as soon as the payment has been received from your customer. If the buyer has not yet paid for the costs owed, then the shipment will not be delivered.