Business

Sending shipments to the UK via DHL eCommerce is only possible if you use our My DHL Portal online shipping tool, or by linking our customs API to your own IT system. If you use My DHL Portal, then the correct information will be sent automatically.

If you do not submit the required physical documents or digital data, then your shipment will immediately be returned to sender. In this case, you can submit a request to us for the correct documents to ensure that your records are correct.

You must attach three copies of the physical customs invoice to your shipment. Where applicable, you must also include the export and transit documents that you have drawn up.

A Harmonized System (HS) code is a code used by customs offices around the world to categorize products. Each product has a different HS code.

You must always report the EU-HS codes on your shipments to the UK. This consists of eight numbers.

Incoterms are standardized international terms for delivery via shipping by sea or air. We have listed all the useable Incoterms in our customs brochure.

We have listed all the required invoice data in our customs leaflet. For supplementary information, please consult our customs brochure.

In addition to your normal transport invoice, you will receive (if applicable) an invoice for the VAT and import duties that DHL eCommerce advanced. 

If your customer regularly imports goods, then this company can use a deferred account to pay for most of the customs expenses at a later stage. This includes import VAT (most common), import duties, and excise duties. This ensures that there are no extra delays, because these costs are deducted from the deferred account. 

If you sell goods to a company under any Incoterm except  DDP, then you must always report "reverse charge back" on your customs invoice. This will ensure that your buyer will owe the VAT costs. Click here to learn more. If you sell to a private individual, then this does not apply.