Superb support
A source of information 24/7

If something goes wrong, your customers want to talk to someone who understands them as soon as possible. The DHL eCommerce support team is always ready to help during the day, in the evening, and on Saturdays. You can contact us via telephone, and chatbot Tracy is there for them 24/7. 

Consumer support

Follow your parcels
Your shipment is always in sight

As soon as your shipment is on it’s way, your customer will receive a message. It's coming! Good to know, of course, but when exactly, and where is it now? With track and trace, senders and receivers can see where a package is located at any time and whether everything goes according to plan.

Track and trace