Returning made easy


We even collect pallets and parcels for return from business recipients. The sender can quickly plan in a return shipment with My DHL Portal or by contacting our customer service department during office hours. We also collect parcels on Saturdays in the Netherlands.

If you're sending a business shipment, you can make it easy for your recipients who can drop off their returns at a DHL ServicePoint. Please note that this is only possible for parcels up to 23 kg and 120 x 60 x 60 cm (L W H), and a max. volume of 240 litres (LxWxH / 1000). You can add the return label to the parcel or e-mail it to the recipient. Your customer can also register the return online and print the label themselves.

With 4000 DHL ServicePoints, there is always one nearby your customers. You decide whether to send the return label with the order, to send it via e-mail, or to let customers request it online. Make it even easier for your customers and let us collect their return shipments.

Go to return options