Once we’ve received the parcel from the sender, you can adjust the delivery preference in the My DHL app. If you prefer to use the DHL track and trace page, enter the tracking number and postal code. Under "Make a different arrangement?" select "A place around my home." In the text field, specify where the courier may leave the parcel and optionally include a photo to make it even clearer for the courier.
If you choose "Ring my doorbell," we will only leave the parcel at the agreed place if you do not answer the door. Finally, enter your email address so we can keep you updated on the delivery status.
If the parcel requires proof of delivery (signature, PIN code) or an age check, you will not be able to choose delivery to a place around the home. Also, if the parcel is on its way to a DHL ServicePoint, you can no longer change the delivery preference.