What happens if the parcel can't be delivered?


If you're not at home at the time of delivery and we can't deliver the parcel to your neighbors, we'll bring it to a DHL ServicePoint close to you. We'll also leave a card with a code in your mailbox. Enter this code in track and trace to see where your parcel is going to be delivered. 

Alternatively, you can choose to have another delivery attempt at your address or your neighbors. You will be able to choose from multiple dates and time slots, during the day or in the evening. It is also possible to have the parcel delivered at a different DHL point. Be sure to make your choice before 11.59 PM. You can change the delivery day or time per shipment 3 times, after that it is no longer possible.