Ask our customer service


If you have questions about your shipment, has your parcel not been delivered or do you want to contact us about something else? Our customer service is ready to assist you.

Parcel delivered, but not received
Does track and trace indicate that your package has been delivered, but you have not received anything? No worries, in most cases your shipment is still on its way to you. See what you can do here.

Shipment delayed or lost
Is your parcel delayed or lost? The first step is to contact the shipper so that they can start an investigation together with DHL. If this doesn't lead to a satisfactory outcome, please contact our customer service.

Questions about the delivery code
If you want to change something about your delivery, or if you haven't received a delivery code or QR code, please contact us and our customer service will be happy to help you.