My shipment is damaged. What can I do and what can I expect?


If you have sent a package with DHL and it arrived at the recipient's address damaged, we apologize for the inconvenience. To be eligible for possible compensation, it is important to report the damage to DHL as soon as possible: report visible damage immediately upon receipt and non-visible damage within 7 days.

If you have insured your shipment, if according to the insurance terms and conditions, you will be reimbursed for the replacement value and transportation costs up to €500. For more information about our insurance, please refer to our website.

If you are the recipient of a damaged shipment, please report the damage to the sender as soon as possible.

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