Return Instructions
Packaging
Please pack your return shipment in stable packaging. The outer packaging must be sturdy. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
Label
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
How to return
You can drop off the shipment free of charge at post offices, Post Partner shops and lockers. You can find the nearest drop-off location for your return at: psf.dhl.com
Alternatively, you can book a pickup for the shipment via the Post App or through your login at https://www.post.atpost.at. You are responsible for paying the pickup fee.
Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking