Returns Bulgaria - Instructions

Packaging
Please remove any old labels and barcodes from your package or cross them with a black marker. If you no longer have the original box, make sure to use a sturdy packaging. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.

Label
If you have the Return Label at hand, just stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.

How to return
Disclaimer: This shipment cannot be dropped off at lockers.
For a return parcel under 31.5kg, with max. girth 360cm, max. length 120cm, max. height 60cm, max. width 60cm, you can drop it off in the nearest SPEEDY parcelshop: psf.dhl.com
You can book a courier to pick up the package via contacting [email protected] and stating the shipment ID (Only if the e-shop activated your shipment for pickup beforehand).

Receipt
Once you have dropped your parcel into one of the ServicePoints you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is proof of handover.

Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking