Return Instructions
Packaging
Please remove any old labels and barcodes from your package or cross them out with a black marker. If you no longer have the original box, make sure to use sturdy packaging. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
Label
A. Label: If you have the return label at hand, simply stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.
B. Label-less: If you received a digital barcode for returning your shipment, no label printing is needed. Simply show the barcode at a SPEEDY ServicePoint, and the label will be printed for you.
How to return
Disclaimer: This shipment cannot be dropped off at lockers.
For a return parcel weighing less than 31.5 kg, with a maximum girth of 360 cm, maximum length of 120 cm, maximum height of 60 cm and maximum width of 60 cm, you can drop it off at the nearest SPEEDY parcel shop: psf.dhl.com
Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking