Returns Croatia - Instructions
- Packaging
Please pack your return shipment in a stable package. The outer packaging must be sturdy. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
- Label
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
- How to return
a) You can deliver the package to the nearest post office. You can find a local ServicePoint via this link: psf.dhl.com
b) You can book a courier to pick up the package via 0800 202 202 (from landline) or 072 202 202 (from mobile) and stating the shipment ID (only if the e-shop activated your shipment for pickup beforehand). If the e-shop did not activate the pickup, you can request the same with a payment of HRK 30.00.
- Receipt
Once you have dropped your parcel into one of the ServicePoints you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is proof of handover.
- Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking