Returns Czech Republic - Instructions
Balení zásilky
Please pack your return shipment in a stable package. The outer packaging must be sturdy. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
Označení etiketou
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
Jak zpětnou zásilku poslat?
a. You can find a PPL Parcelshop or Parcelbox via this link: psf.dhl.com
b. You can book a courier to pick up the package via https://www.ppl.cz/en/return-shipment > Enter Shipment ID & Zip code > Order pick up. (Only if the e-shop activated your shipment for pickup beforehand).
c. For a return shipping guide, you can visit our website: www.ppl.cz/ReturnConnect
Potvrzení o převzetí zásilky
Once you have dropped your parcel into one of the ServicePoints you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is a proof of handover.
Vyhledání zásilky
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking