Return Instructions
Packaging
Please pack your return shipment in a stable package. The outer packaging must be sturdy. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
- A. Label
If you already have a printed return label, simply attach it to the top of your parcel so that it is clearly visible. Make sure the label lies flat, is not placed across edges or corners, and that all barcodes are easy to scan. - QR code
If you received a QR code for your return, you do not need to print a label. Simply bring the parcel and the QR code to your chosen PPL Parcelshop or Locker.
How to return
You can find a PPL Parcelshop or Locker via this link: psf.dhl.com
- Labelled
Drop off your parcel at a Locker or Parcelshop.
You can book a courier to pick up the package via https://www.ppl.cz/en/return-shipment > Enter Shipment ID & Zip code > Order pick up. This is only possible if the e-shop activated your shipment for pickup beforehand. - QR code
Drop-off at a Locker: Scan your QR code and follow the instructions on the display. Insert your parcel and close the compartment door.
Drop-off at a Parcelshop: Show your QR code to the staff. They will scan it and attach a mini-label to your parcel for you.
Returns using a QR code are not eligible for courier pickup.
Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email at the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking