Returns Finland - Instructions

  1. Packaging
    Please pack your return shipment in a stable package. The outer packaging must be sturdy. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
  2. Label
    Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
  3. How to return
    Find a local ServicePoint (Posti Offices, Posti parcel lockers) via this link: psf.dhl.com

Please note, to return the parcel via a Posti parcel locker you need to make a reservation via the following link: https://www.posti.fi/en/private/parcels-and-tracking/return-a-parcel

Enter the Item ID, select and reserve the desired/wanted locker.

  1. Receipt
    Once you have dropped your parcel into one of the ServicePoints you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is a proof of handover.
  2. Track & trace
    As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking