Return Instructions
Packaging
Please pack your return shipment in stable packaging. The outer packaging must be sturdy. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
Label/QR code
A. Label: If you have the return label at hand, simply stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.
B. QR code: If you are returning your parcel with a QR code, simply show the QR code at a DHL ServicePoint, and the label will be printed for you.
How to return
You can drop off your shipment at a Packstation, a parcel shop or a post office branch. The maximum weight is 31.5 kg, and the maximum dimensions are:
a) Packstation: 75 x 60 x 40 cm
b) Parcel shop: 120 x 60 x 40 cm
c) Post office: 200 x 80 x 230 cm
You can find the nearest drop-off point via this link: psf.dhl.com
Alternatively, you can book a pickup for your shipment via the Post & DHL App. You are responsible for paying the pickup fee.
Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking