Return Instructions
- Packaging
Please pack your return shipment in stable packaging. The outer packaging must be sturdy. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
- Label
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
- How to return
If your parcel weighs less than 31.5 kg, with a maximum girth of 360 cm, maximum length of 200 cm, maximum height of 80 cm and maximum width of 200 cm, you can drop it off at the nearest parcel shop. Pickup from your home address is not available.
You can find a local ServicePoint via this link: psf.dhl.com
- Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
- Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking