Return Instructions
- Packaging
Please pack your return shipment in stable packaging. The outer packaging must be sturdy. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
- Label
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
- How to return
Disclaimer: This shipment cannot be dropped off at lockers.
DHL Parcel Connect Return shipments can be posted free of charge at any Magyar Posta Zrt. post office, or you can request a free pickup from your home via the customer service phone number. For a detailed list of postal locations, please visit www.posta.hu.
You can find a local ServicePoint via this link: psf.dhl.com
You can arrange for a courier to collect the package by calling Customer Service at tel:+3617678277+36 1 767 8277 or by contacting [email protected] and providing the shipment ID. Courier pickup is available if your e-shop has activated this feature or if you pay for the service.
- Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
- Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking