Return Instructions
1. Packaging
Please pack your return shipment in durable outer packaging (a cardboard box). If the goods are breakable, be sure to use additional inner packaging. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
2. Label
Stick the return label on one side of the package so that it is clearly legible. Do not fold it over an edge. If you are using the old packaging, attach the return label so that the old label is completely covered, or remove the old label.
3. How to return
You can find all relevant information about your return on this website: smartposti.lv/en/receiving/return-a-parcel
Choose the most convenient return method and drop off the parcel. You can find a list of Smartposti ServicePoints and lockers here: smartposti.lv/en/service-points-on-map
- If you choose a Smartposti ServicePoint, no reservation is needed.
- If you choose a Smartposti locker, please reserve a locker for your return here: my.smartposti.lv/return_parcel/?lang=en_LV
After completing the locker reservation, you will receive a door code to open the locker. The code is valid for 24 hours, so please make sure to drop off your parcel within this period.
If the distance to the nearest Smartposti ServicePoint or locker is more than 8 km, or the parcel dimensions exceed 60 x 36 x 60 cm, you can book a courier pickup by choosing “parcel is bigger” here: my.smartposti.lv/return_parcel/?lang=en_LV
4. Return confirmation
- You will not receive an additional receipt after dropping off your parcel at a locker. This is because you already received a confirmation email when you reserved the locker, and that email contains all the parcel details you need.
- After dropping off your parcel at a ServicePoint, you will automatically receive a confirmation email at the address you provided when you dropped it off. This email includes the tracking information and serves as proof of handover.
5. Track shipment
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking