Returns Latvija - Instructions

1. Packaging
Please pack your return shipment in a durable outer packaging (cardboard box). If the goods are breakable, be sure to use additional inner packaging. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.

2. Label
Stick the return label on one side of the package so that it is clearly legible (do not fold it over). If you are using the old packaging, attach the return label so that the old label is completely covered, or remove the old label.

3. How to return
Choose the most convenient return method for you and drop off the parcel.
You can find the list of Smartpost parcel points here:
https://itella.lv/en/private-customer/parcel-locker-locations/

You can find all relevant information for your return on this website:
https://itella.lv/en/how-to-return-your-parcel/

4. Return confirmation

  • Once you have dropped your parcel into one of the parcel points, you will automatically receive a receipt by email, sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serves as proof of handover.
  • No additional receipt confirmation is provided after locker drop-off, as the sender already received an email confirmation upon locker reservation, which includes relevant parcel information.

5. Track shipment
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking