Return Instructions
- Packaging
Please pack your return shipment in durable outer packaging, such as a cardboard box. If the goods are breakable, be sure to use additional inner packaging. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
- Label
Stick the return label on one side of the package so that it is clearly legible. Do not fold it over an edge. If you are reusing old packaging, remove the old label or attach the return label so that the old label is completely covered.
- How to return
You can find all relevant information about your return on this website: smartposti.lt/en/receiving/return-a-parcel
Return your parcel via a locker. You can find a list of Smartposti parcel lockers here: smartposti.lt/en/service-points-on-map
Please reserve a locker for your return here: my.smartposti.lt/return_parcel/?lang=en_LT
After completing the locker reservation, you will receive a door code for opening the locker. The code is valid for 24 hours, so please make sure to drop off your parcel within this period.
If the distance to the nearest Smartposti locker is more than 8 km or the parcel dimensions exceed 60 × 36 × 60 cm, you can book a courier pickup by choosing “parcel is bigger” here: my.smartposti.lt/return_parcel/?lang=en_LT
- Return confirmation
You will not receive an additional receipt after dropping off your parcel at the locker. This is because you already received a confirmation email when you reserved the locker, and that email contains all the parcel details you need.
- Track shipment
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking