Returns Portugal - Instructions

1. Packaging
Please remove any old labels and barcodes from your package or cross them with a black marker. If you no longer have the original box, make sure to use a sturdy packaging. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.

2. Label
If you have the Return Label at hand, just stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.
In case you received a QR code for returning your shipment, no label printing is needed. Just show the QR code at the DHL Service Point and the label will be printed for you.

3. How to return
a) If the dimensions of your shipment are smaller than 120 × 60 × 60 cm, you can have your shipment delivered to a delivery point closer to your home. Check our ServicePoint here: psf.dhl.com
b) You can book a courier to pick up the package via DHL Parcel Customer Service team at 707 10 30 60 and stating the shipment ID (only if the e-shop activated your shipment for pickup beforehand).
c) If the dimensions of the shipment are larger than 120 × 60 × 60 cm, please contact our Customer Support at 707 10 30 60. Our team will assist you in finding the most convenient means of return.

4. Receipt
Once you have dropped your parcel into one of the ServicePoints you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is a proof of handover.

5. Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking