Return Instructions
1. Packaging
Please remove any old labels and barcodes from your package or cross them out with a black marker. If you no longer have the original box, make sure to use sturdy packaging. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
2. Label
If you have the return label at hand, simply stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.
If you received a QR code for returning your shipment, no label printing is needed. Simply show the QR code at the DHL ServicePoint, and the label will be printed for you.
3. How to return
a) If the return package is smaller than 120 x 60 x 60 cm, take it to the nearest DHL ServicePoint. You can find a ServicePoint in your area at: psf.dhl.com
b) You can book a courier to pick up the package by calling the DHL Parcel Customer Service team at 707 10 30 60 and providing the shipment ID. This is only possible if the e-shop has activated your shipment for pickup beforehand.
c) If the dimensions of the shipment are larger than 120 x 60 x 60 cm, please contact Customer Support at 707 10 30 60. The team will assist you in finding the most convenient return method.
4. Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
5. Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking