Cargus Network Return Instructions
1. Packaging
Please ensure that the return shipment is packed in stable packaging. The outer packaging should be sturdy enough to protect the goods during shipment. If the shipment is heavy or bulky, the goods must be packed tightly and securely. The packaging should not have any visible damage and, if necessary, should be reinforced with adhesive tape.
2. Return label
Please attach the return label to the package so that it is clear and legible. Ensure that the label is not attached across multiple sides of the package. If the label is being placed over an old label, please completely cover the old label with the new one.
3. Shipping the return via Cargus
Note: It is not possible to drop off the package at Cargus Lockers.
- Standard option: SHIP & GO Cargus Points for returns up to 37 × 40 × 60 cm and 15 kg. To return the package, you can drop it off at one of the SHIP & GO Cargus Points. This is the quickest method for returning the package. Find the nearest Cargus SHIP & GO Point by visiting www.cargus.ro/personal/locatii-shipandgo/
- Home pickup by a Cargus courier is available only in exceptional cases when packages exceed the dimensions of 37 × 40 × 60 cm or a physical weight of 15 kg. If this applies to your package, you can request pickup from your address. Contact Cargus Customer Service at 021 9282 and provide your AWB number.
4. Delivery
After delivering the package using either of the two options listed above, you will receive a receipt containing information related to the delivery.
5. Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking