Returns Slovakia - Instructions
1. Packaging
Please pack your return shipment in a stable package. The outer packaging must be sturdy. The heavier or bulkier the shipment, the tighter and more stable the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
2. Label
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
3. How to return
a) You can find a local ServicePoint via this link: psf.dhl.com
Please note, to return the parcel the package needs to comply with the following dimensions and weights:
ServicePoint: Max. Dimension 80x60x60 cm & Max. Weight 10 kg
Locker: Max. Dimension 68x57x44 cm & Max. Weight 10 kg
b) You can book a courier to pick up the package via https://webship.sps-sro.sk/?type=cdex_vratky by entering the shipment ID (only if the e-shop activated your shipment for pickup beforehand).
4. Receipt
Once your parcel has been dropped you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and is a proof of handover.
5. Track & Trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking