Return Instructions
1. Packaging
Please pack your return shipment in stable packaging. The outer packaging must be sturdy. The heavier or bulkier the shipment, the more securely and firmly the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
2. Label
Please attach the return label to the package so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package. If you stick the label on the old package, please attach the new label so that the old label is completely covered.
3. How to return
You can find a local ServicePoint via this link: psf.dhl.com
Please note that to return the parcel, the package must comply with the following dimensions and weight limits:
ServicePoint: Maximum dimensions of 80 x 60 x 60 cm and maximum weight of 10 kg
Locker: Maximum dimensions of 68 x 57 x 44 cm and maximum weight of 10 kg
You can book a courier to pick up the package via webship.sps-sro.sk/?type=cdex_vratky by entering the shipment ID.
Courier pickup is available if your e-shop has activated this feature or if your parcel exceeds the dimensions or weight limits listed above.
4. Receipt
Once your parcel has been dropped off, you will automatically receive a receipt by email at the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
5. Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking