Return Instructions
- Packaging
Please remove any old labels and barcodes from your package or cross them out with a black marker. If you no longer have the original box, make sure to use sturdy packaging. The heavier or bulkier the shipment, the tighter and more securely the goods must be packed. The packaging must not have any visible damage and, if necessary, must be reinforced with adhesive tape.
- Label
If you have the return label at hand, simply stick it on top of your parcel so that it is clearly legible. Please make sure that the label is not stuck over several sides of the package and that the barcodes are easy to scan.
In case you received a QR code for returning your shipment, no label printing is needed. Just show the QR code at the DHL ServicePoint and the label will be printed for you.
- How to return
If the return package is smaller than 120 × 60 × 60 cm, take it to the nearest DHL ServicePoint. You can find a ServicePoint in your area at: psf.dhl.com
If the return package is larger than 120 × 60 × 60 cm, contact the DHL Parcel Customer Service team at 902 12 70 70. They will provide you with a suitable return method.
You can book a courier to pick up the package by contacting the DHL Parcel Customer Service team at 902 12 70 70 and providing the shipment ID (only if the e-shop has activated your shipment for pickup beforehand).
- Receipt
Once you have dropped off your parcel at one of the ServicePoints, you will automatically receive a receipt by email sent to the email address provided for the original delivery. The email will contain the parcel information for tracking and serve as proof of handover.
- Track & trace
As soon as you have dropped off your parcel, you can track it by entering your shipment ID: www.dhl.com/tracking