Are you shipping products covered by EUDR from the EU to a country outside the EU? You are responsible for providing the correct EUDR information. Depending on your situation, this may include a DDS reference or relevant document code. Make sure this information is provided digitally to DHL before the booking is submitted.
Want to know more? View our detailed EUDR FAQ.
Need help? Your DHL account manager will be happy to assist you. For technical questions about the Customs API, please contact CIM. For questions about My DHL Portal, contact the My DHL Portal team. Don’t have a dedicated contact person at DHL eCommerce? You can easily ask our chatbot Tracy for help