This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.
We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.
With a DHL eCommerce business account number, you can access our all-in-one online shipping service. You will receive an activation link via e-mail. You can log in with your e-mail address, set your own password, and send shipments immediately. Not a customer yet?
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It’s best to use the most recent version of your Internet browser. My DHL Portal works best in Google Chrome, Safari, and Firefox.
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This usually happens when our information is not complete, which means we can't deliver the shipment. It may be that the address is incorrect or that we need additional information in order to deliver the shipment properly. We can quickly solve this problem for you. Please contact our customer service department. Please note: if you’re not the sender of the shipment, please ask the sender to contact us.
Contact customer service
Your shipment will be weighed in two ways: the actual weight and the volume weight. The higher of the two will be considered the weight of your shipment. The weight by volume is calculated based on the dimensions of your shipment (L x W x H in cm / 4,000).
My DHL Portal uses animations, but these are blocked by pop-up blockers. To download labels, you must set your browser to allow pop-ups. You can adjust this setting in your browser's privacy settings. In Google Chrome, you can go to “Settings,” “Content settings,” and then “Pop-ups.”
If this doesn't solve the problem, feel free to contact our customer service department.
To customer service department
With the Excel files below, you can easily import a large number of addresses or shipments into My DHL Portal. Download the files, enter your data, and follow the instructions in the manual.
Import shipments
Import addresses
If you still have questions, ask one of our experts.
Most shipments are sorted automatically by our sorting systems. Some shipments are not suitable for this due to their nature, shape or packaging. These shipments are handled manually by our employees.
Examples include round tubes, jerrycans, paint buckets, car tyres, rolled mattresses and fragile items. Due to their shape or packaging, these shipments are not always suitable for automatic sorting.
Our sorting systems are designed to process suitable shipments automatically and efficiently. A shipment with an irregular shape or packaging cannot always pass through the sorting system safely. In that case, our employees handle the shipment manually.
Yes. Because a manually handled shipment requires more time and handling, this may result in additional costs. Would you like to know which costs apply to your shipments? Please contact your DHL account manager.
It can. A shipment that is handled manually goes through a different process than an automatically sorted shipment. This may cause a delay in delivery.
When your shipment is not suitable for automatic sorting due to its nature, shape or packaging. If you can send your product in suitable packaging, this is preferred. If your shipment has an irregular shape because of the product itself, such as a car tyre, tube or rolled mattress, please take into account that manual handling will be required.
Are you shipping products covered by EUDR from the EU to a country outside the EU? You are responsible for providing the correct EUDR information. Depending on your situation, this may include a DDS reference or relevant document code. Make sure this information is provided digitally to DHL before the booking is submitted.
Want to know more? View our detailed EUDR FAQ.