What are the maximum size and weight for my business shipment?
This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.
Shipping
Faqs
How can I best package my shipment?
We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.
How do I create an account on my.dhlecommerce.nl?
With a DHL eCommerce business account number, you can access our all-in-one online shipping service. You will receive an activation link via e-mail. You can log in with your e-mail address, set your own password, and send shipments immediately. Not a customer yet?
Create account
Which browser should I use to access My DHL Portal?
It’s best to use the most recent version of your Internet browser. My DHL Portal works best in Google Chrome, Safari, and Firefox.
Go to My DHL Portal
Track and trace says that I need to contact DHL. Why?
This usually happens when our information is not complete, which means we can't deliver the shipment. It may be that the address is incorrect or that we need additional information in order to deliver the shipment properly. We can quickly solve this problem for you. Please contact our customer service department. Please note: if you’re not the sender of the shipment, please ask the sender to contact us.
Contact customer service
What is the weight by volume? And how do I calculate that?
Your shipment will be weighed in two ways: the actual weight and the volume weight. The higher of the two will be considered the weight of your shipment. The weight by volume is calculated based on the dimensions of your shipment (L x W x H in cm / 4,000).
I can't download my labels from My DHL Portal. What can I do?
My DHL Portal uses animations, but these are blocked by pop-up blockers. To download labels, you must set your browser to allow pop-ups. You can adjust this setting in your browser's privacy settings. In Google Chrome, you can go to “Settings,” “Content settings,” and then “Pop-ups.”
If this doesn't solve the problem, feel free to contact our customer service department.
To customer service department
How can I import shipments and addresses into My DHL Portal?
With the Excel files below, you can easily import a large number of addresses or shipments into My DHL Portal. Download the files, enter your data, and follow the instructions in the manual.
Import shipments
Import addresses
If you still have questions, ask one of our experts.