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Expertise in your sector
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Specialists in your sector

The one branch is not like the other. DHL eCommerce understands the differences and wants to be your expert partner. We focus on six sectors.

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Online shopping

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E-commerce
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Online service

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It is our goal to ensure the same customer experience in all your sales channels. This gives your e-shoppers the ultimate customer journey, from order to delivery. And for you each channel is profit.

E-commerce expertise
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Retail

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Retail
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Retail solutions

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We love to work with retailers and they with us. Why? Because we offer logistics advantages that retailers need. See how we can support your business.

Retail expertise
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Healthcare

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Healthcare
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Healthcare deliveries with care

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Healthcare is a sensitive sector DHL eCommerce understands that small mistakes can have big consequences. That is why we deliver with care and leave nothing to chance.

Healthcare expertise
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Fulfilment

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Fulfilment
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Flexible fulfilment

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At DHL eCommerce, we understand that your time is precious. From purchasing to storage and from order picking to the payment process: as a fulfillment company, you do everything in your power to make web shops worry-free. 

Expertise in fulfilment

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High-tech

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Hightech
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The human touch in high-tech

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Precision is paramount in the high-tech sector. With our precise logistics service, safe transportation, and state-of-the-art solutions we help our partners to continuously innovate.

High-tech expertise
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Industry and construction

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Manufacturing and construction
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Sky-scraping expertise

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Our service for the manufacturing industry seamlessly connects all the links in the chain. We also assist with storage and fulfillment and even deliver to building sites. We provide the solid foundation for your building projects.

Manufacturing expertise
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Automotive

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Automotive
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Changing gears

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DHL eCommerce has been a partner for the automotive industry for many years. We are the market leader in B2B deliveries, an expert in the transportation of loose parts, and a specialist in delivering to solopreneurs.

Automotive expertise

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Reliable service
Sure of your business

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DHL eCommerce delivers. Always. No matter where in Europe, you are guaranteed the best possible service, as are your customers and your business partners. We have everything under control. Are you interested in finding out more about what we can do for you?

Custom logistics service

Our customers

Will you become our next partner?

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Business
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Your sector, our expertise

Our specialists know everything about logistics. But they also know the ins and outs of your sector. Thanks to long-standing partnerships with businesses in your branch, we can match our services and innovations to your needs and help each other get ahead.

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Get a quote
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Request a quote
Customized shipping solution

Dutch version 🌐

Choosing DHL eCommerce ensures you a customized solution, entirely tailored to your needs and situation. No endless clicking and emailing, but a personal approach. Request a quote now, and we'll call you back within one working day.

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Stronger together
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A customized quote in no time

It can hardly be simpler: fill out the form on this page and leave your details. An account manager from DHL eCommerce will call you back as soon as possible to discuss your situation, wishes, and needs. After this conversation, you'll receive a customized quote. Signed? Then you'll get a business account and can start sending right away. You'll have immediate access to My DHL Portal and a wide range of plugins. If you don't figure it all out right away, we're always here for you!

Request a custom quote

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Customized solutions
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Your goals in sight

DHL offers tailored business solutions. Our services scale with your needs. Do you send many packages frequently? We've got it covered. Pallets and packages, or just some envelopes? It's all the same to us. Together with your account manager, you'll find the most suitable solution for your company. Do you have specific growth goals? We'll help you achieve them. Your package, our care.

Chatting about your business solution
Start a conversation

Looking for a shipper that fits your logistics needs? Chatbot Tracy is happy to explore which shipping solution suits you best.

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Your logistics, our care
Shipping from A to Z

DHL eCommerce is the logistics expert that collaborates with you: an all-in-one shipping solution – including same day delivery, cross-border expertise, and efficient digital solutions. At DHL, you'll find an efficient and sustainable shipping solution, entirely tailored to your needs. For a flexible and engaged logistics partner, you are in the right place.

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Worry-free Shipping

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  • Envelopes, packages, and pallets 
  • Pick-ups available 
  • Same day delivery and cross-border
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Digital Solutions

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  • Comprehensive tools and support for added convenience 
  • My DHL Portal shipping tool 
  • Free webshop plugins and integrations
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Your Customer in Control

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  • Track and trace, delivery preferences, and notifications 
  • My DHL app 
  • DHL ServicePoints and DHL Lockers
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An overview of carbon emissions

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  • Insight into your residual emissions that will be offset
  • Annual SGS-validated certificate
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Business
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DHL Digital
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My DHL Portal
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Get started

For shipments in Europe, you only need an internet connection and an account on My DHL Portal. Upload delivery addresses, select the services you'd like to use, and start planning your first shipments. The perfect combination of ease-of-use and reliable performance.

Discover My DHL Portal

Smart tools, quickly linked

Our handy tools provide a wealth of possibilities if you want to integrate the DHL eCommerce services in your logistics systems or online stores. If your platform operates on a standard system, it's a simple case of plug and play. If you build your own digital infrastructure, you can select our state-of-the-art custom solutions. We make your processes easier and you can offer your customers even better service.

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Plug and play

Do you want to automate shipping processes and offer visitors extra options in your online store? Then use our smart plug-ins, tailor-made for almost all major e-commerce platforms. This ensures that everything runs smoothly behind the scenes. In addition, this will reduce the number of abandoned shopping carts and boost your sales. It's done in a few easy steps!

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APIs for custom solutions

The DHL API gives you access to all our services and allows you to integrate solutions according to your needs. This includes track and trace from your online store, selecting a DHL ServicePoint during the order process, printing labels directly, and smart delivery options. We provide free integration advice and help you optimize your logistics processes and sales percentages.

Discover our API

Ask them yourself
Stories from our customers

Zolemba "The DHL API allows packages to be automatically prepared for shipment within our own system"

Chief production officer

Age van der Brug

"DHL helps Zolemba to optimize the logistics process. The DHL API allows packages to be automatically prepared for shipment within our own system. Zolemba likes speed and DHL helps us to excel."

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DHL digital

With our all-in-one shipping service, you can send and follow every shipment 24/7 via your phone, laptop, or tablet. Use our plug-ins to link our tools to your online store and offer your customers smart delivery options, such as receiving and returning parcels at DHL ServicePoints and printing the return labels directly from your online store. For a custom look, simply integrate DHL eCommerce with our API.

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How can I best package my shipment?

We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.

How long will my parcel take to reach its destination?

Delivery time depends on the destination. You parcel will be delivered the next day within the Benelux. For other European countries, you can view the complete list of delivery times here.

Delivery time Europe

What are the maximum size and weight for my business shipment?

This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.

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DHL eCommerce delivery
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Delivery
Your customers in charge

Your customers will purchase more from your online store if they can decide where and when to receive their parcel. They want fast delivery where they can choose the time slot and date that suits them.

Smart delivery for consumers
Boost online sales

Your customers might fill up their shopping baskets and proceed to checkout. However, two out of three online shoppers won't complete their order if the delivery options are limited. With our all-in-one parcel service, you give your customers a world of delivery options. The increase in options completes your service and will lead to increased sales.

View our smart delivery solutions for online stores

With just one click on your online store, your customers will let us know whether they want their parcels delivered to their door or if they'll pick it up at a DHL ServicePoint with a date and time that suits them best. If they've missed the delivery, they can simply arrange a new delivery time. We will try to deliver the parcel four times. This includes Saturdays and evenings. As the sender you can add extra options to your shipments such as requiring a signature upon receipt, insurance, or 'don't deliver to the neighbors'.

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DHL For You Vandaag
Some things cannot wait until tomorrow

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Is fast, secure and reliable delivery important to you? Then DHL For You Today is the solution. As long as you bring your packages to a sorting center before 1:30 PM, we will deliver your package between 5:30 and 10:00 PM. And with other extra services like 'mandatory signature on receipt', you can be even more sure of your business.

More information or direct application

Delivery service for business clients
Top-quality service for business deliveries

We offer custom delivery solutions to your business recipients. We deliver Monday through Saturday, you can select extra-fast delivery, and we even deliver to building sites. This is unique, as most transport companies will not deliver to locations without a registered address. Your recipients also have the option of collecting their parcels from a DHL ServicePoint.

We deliver the next business day between 8:00 AM and 5:00 PM for deliveries in Belgium, the Netherlands, and Luxembourg. If your shipment is urgent, that's no problem. We deliver to business addresses several times a day. If you select urgent delivery before 3:00 PM, your shipments will be delivered no later than on the following work day at 12:00 PM. Parcels can be picked up at a regional hub from 8:00 AM onwards.

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Luxury in the Benelux: delivered to the site

‘Turn right at the fourth beech tree, pass the yellow containers, and then behind the blue truck!’ Construction sites often don’t have an address. So how can you have something delivered there? At DHL eCommerce we handle it all. When our driver is on their way, we call the recipient or supervisor at the site. Together we decide on the best place to deliver your shipment. This service is free in the Benelux.

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DHL eCommerce return
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DHL eCommerce returns
Streamline your return process increase repeat sales

DHL eCommerce offers a variety of return options for business clients and consumers. Whichever service you select, we make it happen.

Consumer return service

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You decide how to shape your return label policy. Enclose labels with the order, send them via e-mail, provide them online or even simpler, use the original label the order was shipped with. Want to give your customers some real peace of mind? We would gladly pick up their return shipment.

Business return service

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With 5000 DHL ServicePoints, there is always one near your customers. You decide whether to send the return label with the order, to send it via e-mail, or letting your customers download it online. We can even collect the return shipments from your customers.

About returns

If you always want to be up to date about the latest return solution developments, consider subscribing to our newsletter (Dutch).

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DHL eCommerce international
International returns

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DHL eCommerce also offers various international return options for your customers. With our extensive European network of 140,000 DHL ServicePoints, there is sure to be a drop-off point in their neighborhood.

See in which countries we offer return services

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Smart tool, easy return

If you want to use the DHL eCommerce return services, we offer a convenient tool with many options. With this your customers or customer service department can easily create the returns on your website. Your customer then drops off the parcel at a DHL ServicePoint nearby, or you can offer them a pick up right at their address. That’s even easier! With DHL you simply offer more services to your customers.

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DHL eCommerce offers a variety of return options for business clients and consumers. Whichever service you select, we make it happen.

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Track and trace
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Clear communication
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Always informed

From your warehouse to our sorting center and to your customers: recipients are informed about the location of their parcel every step of the way. Our communication is crystal-clear. If we have scheduled a delivery time, your customers will know exactly when we're arriving.

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Seamless Integration
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Upgrade your online store with track and trace

Did you know that 82% of online shoppers follow their parcels online? And that 55% prefer to do this on the site where they placed their order? By offering track and trace in your online store, you add an extra service that will ensure that your customers return.

Easy integration

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Our track and trace tool can be linked to your online store in just a few clicks in the recognizable yellow of DHL. Or use your own corporate identity by linking the tool with API integration. This service will lead to increased traffic to your online store, higher customer satisfaction, and improved chances of repeat sales. Want to know how simple it is?

More about our technical solutions
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For receivers
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The add-on to your services

While the first impression may be lasting, for online shoppers each phase of the customer journey is important. This includes the transport journey and receipt. DHL eCommerce is an add-on for your business that we operate with the utmost commitment. We take care of all your shipping needs for customer satisfaction.

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Reliable delivery

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Recognizable quality
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Universal yellow

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Everyone recognizes the yellow DHL van that stops in front of the door. Our commitment to reliability, speed, and transparency ensures that each parcel arrives safely and on time.

You can count on us
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Track and trace

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Track and trace
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Pinpoint precision

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If you have registered a shipment, the recipient can automatically be sent the link to their track and trace to follow their parcel all the way to their front door.

Track each parcel
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You are in control of receiving your parcels

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Schedule your delivery
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Delivery when it suits you

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You can schedule where and when we deliver your parcel when it suits you best.

Everything about business deliveries

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DHL ServicePoint

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International network
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Local points

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We have a first-class network with 5000 DHL ServicePoints in the Netherlands and 140,000 across Europe. The secret to our success is that we are always close to you.

More about our ServicePoints
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Returning packages

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Returning parcels
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Happy returns

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DHL eCommerce understands the importance of good return options. You can add a return label to your parcels, so that your customers can return their items via a DHL point.

View our return options
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Support

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We're here to help
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Great support

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Customers want quick answers about their deliveries. We can be reached on social media, e-mail, and telephone, even on Saturdays.

Go to business support

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DHL Lockers
No more queues

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You can send and collect parcels any time of day with our user-friendly lockers which are often accessible 24/7. Give your customers more options.

DHL Locker

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DHL eCommerce for senders
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The one-stop shop for shipments

If you're looking for a reliable partner for your shipments, search no more. DHL eCommerce combines custom solutions, perfect logistics, and an extensive network in one delivery service. We also offer smart tools and high-tech shipment solutions, so you can effortlessly make use of all our options. Interested in our services?

Everything about our shipping solutions
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