Business

Headline
Get a quote
Paragraphs content

Request a quote
Customized shipping solution

Dutch version 🌐

Choosing DHL eCommerce ensures you a customized solution, entirely tailored to your needs and situation. No endless clicking and emailing, but a personal approach. Request a quote now, and we'll call you back within one working day.

Headline
Stronger together
Title
A customized quote in no time

It can hardly be simpler: fill out the form on this page and leave your details. An account manager from DHL eCommerce will call you back as soon as possible to discuss your situation, wishes, and needs. After this conversation, you'll receive a customized quote. Signed? Then you'll get a business account and can start sending right away. You'll have immediate access to My DHL Portal and a wide range of plugins. If you don't figure it all out right away, we're always here for you!

Request a custom quote

Headline
Customized solutions
Title
Your goals in sight

DHL offers tailored business solutions. Our services scale with your needs. Do you send many packages frequently? We've got it covered. Pallets and packages, or just some envelopes? It's all the same to us. Together with your account manager, you'll find the most suitable solution for your company. Do you have specific growth goals? We'll help you achieve them. Your package, our care.

Chatting about your business solution
Start a conversation

Looking for a shipper that fits your logistics needs? Chatbot Tracy is happy to explore which shipping solution suits you best.

Start chat

Your logistics, our care
Shipping from A to Z

DHL eCommerce is the logistics expert that collaborates with you: an all-in-one shipping solution – including same day delivery, cross-border expertise, and efficient digital solutions. At DHL, you'll find an efficient and sustainable shipping solution, entirely tailored to your needs. For a flexible and engaged logistics partner, you are in the right place.

Image

Title
Worry-free Shipping

Text
  • Envelopes, packages, and pallets 
  • Pick-ups available 
  • Same day delivery and cross-border
Image

Title
Digital Solutions

Text
  • Comprehensive tools and support for added convenience 
  • My DHL Portal shipping tool 
  • Free webshop plugins and integrations
Image

Title
Your Customer in Control

Text
  • Track and trace, delivery preferences, and notifications 
  • My DHL app 
  • DHL ServicePoints and DHL Lockers
Image

Title
An overview of carbon emissions

Text
  • Insight into your residual emissions that will be offset
  • Annual SGS-validated certificate
Section
Business
Hide title
On
Sticky button title
Go to
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
DHL Digital
Paragraphs content

Headline
My DHL Portal
Title
Get started

For shipments in Europe, you only need an internet connection and an account on My DHL Portal. Upload delivery addresses, select the services you'd like to use, and start planning your first shipments. The perfect combination of ease-of-use and reliable performance.

Discover My DHL Portal

Smart tools, quickly linked

Our handy tools provide a wealth of possibilities if you want to integrate the DHL eCommerce services in your logistics systems or online stores. If your platform operates on a standard system, it's a simple case of plug and play. If you build your own digital infrastructure, you can select our state-of-the-art custom solutions. We make your processes easier and you can offer your customers even better service.

Title
Plug and play

Do you want to automate shipping processes and offer visitors extra options in your online store? Then use our smart plug-ins, tailor-made for almost all major e-commerce platforms. This ensures that everything runs smoothly behind the scenes. In addition, this will reduce the number of abandoned shopping carts and boost your sales. It's done in a few easy steps!

More about our plug-ins

Title
APIs for custom solutions

The DHL API gives you access to all our services and allows you to integrate solutions according to your needs. This includes track and trace from your online store, selecting a DHL ServicePoint during the order process, printing labels directly, and smart delivery options. We provide free integration advice and help you optimize your logistics processes and sales percentages.

Discover our API

Ask them yourself
Stories from our customers

Zolemba "The DHL API allows packages to be automatically prepared for shipment within our own system"

Chief production officer

Age van der Brug

"DHL helps Zolemba to optimize the logistics process. The DHL API allows packages to be automatically prepared for shipment within our own system. Zolemba likes speed and DHL helps us to excel."

Section
Business
Header image
DHL digital

With our all-in-one shipping service, you can send and follow every shipment 24/7 via your phone, laptop, or tablet. Use our plug-ins to link our tools to your online store and offer your customers smart delivery options, such as receiving and returning parcels at DHL ServicePoints and printing the return labels directly from your online store. For a custom look, simply integrate DHL eCommerce with our API.

Hide title
Off
Sticky button title
Contact us
Exclude from search
Off
Hide Usabilla
On
Show chat button
Off

How can I best package my shipment?

We'd be happy to help you with our handy packaging tips. Top tip: Use packaging with matching dimensions, fill any empty space with packaging material, and use double-wall cardboard for your valuable shipments.

How long will my parcel take to reach its destination?

Delivery time depends on the destination. You parcel will be delivered the next day within the Benelux. For other European countries, you can view the complete list of delivery times here.

Delivery time Europe

What are the maximum size and weight for my business shipment?

This depends on whether you're sending parcels or pallets. View the detailed information about dimensions and weight here.

Headline
DHL eCommerce delivery
Paragraphs content

Delivery
Your customers in charge

Your customers will purchase more from your online store if they can decide where and when to receive their parcel. They want fast delivery where they can choose the time slot and date that suits them.

Smart delivery for consumers
Boost online sales

Your customers might fill up their shopping baskets and proceed to checkout. However, two out of three online shoppers won't complete their order if the delivery options are limited. With our all-in-one parcel service, you give your customers a world of delivery options. The increase in options completes your service and will lead to increased sales.

View our smart delivery solutions for online stores

With just one click on your online store, your customers will let us know whether they want their parcels delivered to their door or if they'll pick it up at a DHL ServicePoint with a date and time that suits them best. If they've missed the delivery, they can simply arrange a new delivery time. We will try to deliver the parcel four times. This includes Saturdays and evenings. As the sender you can add extra options to your shipments such as requiring a signature upon receipt, insurance, or 'don't deliver to the neighbors'.

Headline
DHL For You Vandaag
Some things cannot wait until tomorrow

Text

Is fast, secure and reliable delivery important to you? Then DHL For You Today is the solution. As long as you bring your packages to a sorting center before 1:30 PM, we will deliver your package between 5:30 and 10:00 PM. And with other extra services like 'mandatory signature on receipt', you can be even more sure of your business.

More information or direct application

Delivery service for business clients
Top-quality service for business deliveries

We offer custom delivery solutions to your business recipients. We deliver Monday through Saturday, you can select extra-fast delivery, and we even deliver to building sites. This is unique, as most transport companies will not deliver to locations without a registered address. Your recipients also have the option of collecting their parcels from a DHL ServicePoint.

We deliver the next business day between 8:00 AM and 5:00 PM for deliveries in Belgium, the Netherlands, and Luxembourg. If your shipment is urgent, that's no problem. We deliver to business addresses several times a day. If you select urgent delivery before 3:00 PM, your shipments will be delivered no later than on the following work day at 12:00 PM. Parcels can be picked up at a regional hub from 8:00 AM onwards.

Title
Luxury in the Benelux: delivered to the site

‘Turn right at the fourth beech tree, pass the yellow containers, and then behind the blue truck!’ Construction sites often don’t have an address. So how can you have something delivered there? At DHL eCommerce we handle it all. When our driver is on their way, we call the recipient or supervisor at the site. Together we decide on the best place to deliver your shipment. This service is free in the Benelux.

Read more
Section
Business
Header image
Hide title
Off
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
DHL eCommerce return
Paragraphs content

DHL eCommerce returns
Streamline your return process increase repeat sales

DHL eCommerce offers a variety of return options for business clients and consumers. Whichever service you select, we make it happen.

Consumer return service

Text

You decide how to shape your return label policy. Enclose labels with the order, send them via e-mail, provide them online or even simpler, use the original label the order was shipped with. Want to give your customers some real peace of mind? We would gladly pick up their return shipment.

Business return service

Text

With 5000 DHL ServicePoints, there is always one near your customers. You decide whether to send the return label with the order, to send it via e-mail, or letting your customers download it online. We can even collect the return shipments from your customers.

About returns

If you always want to be up to date about the latest return solution developments, consider subscribing to our newsletter (Dutch).

Subscribe to our newsletter

Headline
DHL eCommerce international
International returns

Text

DHL eCommerce also offers various international return options for your customers. With our extensive European network of 150,000 DHL ServicePoints, there is sure to be a drop-off point in their neighborhood.

See in which countries we offer return services

Title
Smart tool, easy return

If you want to use the DHL eCommerce return services, we offer a convenient tool with many options. With this your customers or customer service department can easily create the returns on your website. Your customer then drops off the parcel at a DHL ServicePoint nearby, or you can offer them a pick up right at their address. That’s even easier! With DHL you simply offer more services to your customers.

Request return tool
Section
Business
Header image

DHL eCommerce offers a variety of return options for business clients and consumers. Whichever service you select, we make it happen.

Hide title
Off
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
Track and trace
Paragraphs content

Headline
Clear communication
Title
Always informed

From your warehouse to our sorting center and to your customers: recipients are informed about the location of their parcel every step of the way. Our communication is crystal-clear. If we have scheduled a delivery time, your customers will know exactly when we're arriving.

Headline
Seamless Integration
Title
Upgrade your online store with track and trace

Did you know that 82% of online shoppers follow their parcels online? And that 55% prefer to do this on the site where they placed their order? By offering track and trace in your online store, you add an extra service that will ensure that your customers return.

Easy integration

Text

Our track and trace tool can be linked to your online store in just a few clicks in the recognizable yellow of DHL. Or use your own corporate identity by linking the tool with API integration. This service will lead to increased traffic to your online store, higher customer satisfaction, and improved chances of repeat sales. Want to know how simple it is?

More about our technical solutions
Section
Business
Video
https://player.vimeo.com/external/266447968.sd.mp4?s=44568a69ab9a9c478f5207b100…
Hide title
Off
Headline
For receivers
Paragraphs content

The add-on to your services

While the first impression may be lasting, for online shoppers each phase of the customer journey is important. This includes the transport journey and receipt. DHL eCommerce is an add-on for your business that we operate with the utmost commitment. We take care of all your shipping needs for customer satisfaction.

Image
Reliable delivery

Headline
Recognizable quality
Title
Universal yellow

Text

Everyone recognizes the yellow DHL van that stops in front of the door. Our commitment to reliability, speed, and transparency ensures that each parcel arrives safely and on time.

You can count on us
Image
Track and trace

Headline
Track and trace
Title
Pinpoint precision

Text

If you have registered a shipment, the recipient can automatically be sent the link to their track and trace to follow their parcel all the way to their front door.

Track each parcel
Image
You are in control of receiving your parcels

Headline
Schedule your delivery
Title
Delivery when it suits you

Text

You can schedule where and when we deliver your parcel when it suits you best.

Everything about business deliveries

Image
DHL ServicePoint

Headline
International network
Title
Local points

Text

We have a first-class network with 5000 DHL ServicePoints in the Netherlands and 150,000 across Europe. The secret to our success is that we are always close to you.

More about our ServicePoints
Image
Returning packages

Headline
Returning parcels
Title
Happy returns

Text

DHL eCommerce understands the importance of good return options. You can add a return label to your parcels, so that your customers can return their items via a DHL point.

View our return options
Image
Support

Headline
We're here to help
Title
Great support

Text

Customers want quick answers about their deliveries. We can be reached on social media, e-mail, and telephone, even on Saturdays.

Go to business support

Headline
DHL Lockers
No more queues

Text

You can send and collect parcels any time of day with our user-friendly lockers which are often accessible 24/7. Give your customers more options.

DHL Locker

Headline
DHL eCommerce for senders
Title
The one-stop shop for shipments

If you're looking for a reliable partner for your shipments, search no more. DHL eCommerce combines custom solutions, perfect logistics, and an extensive network in one delivery service. We also offer smart tools and high-tech shipment solutions, so you can effortlessly make use of all our options. Interested in our services?

Everything about our shipping solutions
Section
Business
Header image
DHL deliverer with a parcel
Hide title
Off
Sticky button title
Contact us
Exclude from search
Off
Hide Usabilla
Off
Show chat button
Off
Headline
Packaging tips
Paragraphs content

Packaging that fits

We start with the most important tip: put your shipment in packaging that fits! Empty spaces will allow the contents to shift or can cause the box to dent, while excessive packaging materials make your shipment more expensive and less sustainable. So perfect packaging is rewarding all-round. It starts with knowing how big your parcel is, how much it weighs, and how you’re going to ship it.

Image

Title
Protective envelope

Text

If your shipment is light and not fragile, then an envelope with a layer of bubble wrap, foam, or corrugated cardboard will do. It’s also handy, as it fits through the mailbox.

Image

Title
Mailbox parcel box

Text

If your shipment is flat and fragile or a little on the heavy side, then the mailbox parcel box is sturdy and perfect for a heavier shipment, especially if you select a double layer of corrugated cardboard.

Image

Title
Corrugated cardboard box

Text

Big shipments have to go in a box, so ensure that the content fits as snugly as possible. Select a single layer of cardboard for light shipments and a double layer for the big boys.

Title
Perfectly packed pallets

Text

To get a pallet ready for shipment is easy as pie if you just follow these six tips:

Title
1. Weight and volume

Text

Divide the weight and volume evenly over the pallet and ensure that nothing is sticking out.

Title
2. Cardboard corners

Text

Place cardboard profiles on all four corners.

Title
3. Stretch film

Text

Wrap the pallet and the load with stretch wrap until tightly bound.

Title
4. Type stretch film

Text

Use the right type of stretch wrap. A thicker wrap does not automatically equal a more stable load. There are thinner wraps that are strong and will save on material costs.

Title
5. Wrapping strength

Text

When applying the wrap, take into account the wrapping strength and stretch capacity. The higher the wrapping strength, the tighter the wrap will sit around the pallet.

Title
6. Overlap

Text

Always ensure that the layers overlap. A good rule of thumb is an overlap of 10 to 15%. That’s a wrap, folks!

Filling the holes

If your shipment has too much breathing space in the box, it’s time to take action. By filling up the empty space in the packaging, you secure the contents from moving during shipment. You can use any type of filling materials such as foam pouches, air pillows, and filler paper.

Green tip: Use recycled paper as a sustainable filler.

Image

Title
Filler paper

Text

Paper is a handy filling material, because it’s cheap, recyclable, and you can use it for anything. By scrunching or twisting the paper you can secure the content of the box. Paper buffers have the same effect without filling all the space in the box.

Image

Title
Air pillows

Text

There are various air-filled plastics to secure the content of your shipment. They are incredibly light and won’t make your shipment heavier. The only disadvantage is that they are less sustainable and don’t contour according to the content of the box.

Image

Title
Foam pouches

Text

Foam pouches are folders made from bubble wrap. This is a sturdy, shock-absorbing packaging material that you can use to quickly pack and secure your goods in the box. Not very sustainable, but definitely light.

Closing time!

Are your goods secured tightly in the box? Then it’s closing time. Some packaging has self-adhesive strips, but most of the time you’ll need some plastic tape or paper tape. Want to know what works best? Then keep on reading.

Green tip: paper tape can be recycled. Plastic tape consists of various layers of material and is less suitable for recycling.

The knack of taping

Every packer needs tape to seal off light and heavy parcels. There are many types of plastic tapes and even paper tape. We all know the brown tape, but tape can also be printed with colors, logos, or signs.

For heavy-duty shipments you can always use steel or plastic strapping. Don't use straps to bundle various shipments, but to reinforce heavy parcels. Tightly seal your box with tape, wrap a few straps around it, and it’s good to go!

Time to address it

Text

Now you’re ready to address your shipments. Make sure you have the right address and attach it the right way. To avoid confusion, only place one address on the parcel and make sure it is visible. Print an address label or attach your shipping document in a doculope.

Title
Tightly packed with box on demand

Box on Demand is the perfect solution for your packaging. This packing machine uses smart software and endless corrugated cardboard to produce the perfect size parcels. It will save you mountains of packaging materials, fillers, and money. Custom production also saves space for transportation, so that even less CO2 is emitted. Box that profit!

YouTube sets cookies, when viewing a YouTube video, in order to keep statistics of what videos the user has seen and of the user's preferences for embedded YouTube videos.

Title
Pretty packaging is a gift

What would you rather receive? An anonymous, carelessly packed brown box or a parcel with a pretty print that has been neatly closed up? We know which one we’d choose. An increasing number of businesses are realizing the importance of packaging and use it as their business card. So here is our final tip: ensure that your parcels are branded well and that they look like you’re about to unwrap a gift.

These packaging tips were made possible with the help of Moonen Packaging.

Section
Business
Header image

Cardboard, tape, and filling material: shipping starts with packaging, and that requires skill. You can pack any way you like, but what is the most efficient, safe, and sustainable approach? The experts from Moonen Packaging share their best-packed secrets.

Hide title
Off
Exclude from search
Off
Hide Usabilla
On
Show chat button
Off
Subscribe to Business