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Personal support at any moment
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DHL eCommerce Business
The best support for your business

DHL eCommerce provides the best support through the most suitable channel at the right moment; whether you want to send parcels or pallets or need a custom business solution.

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DHL sales support
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Working for you

DHL eCommerce is a solid and steadfast partner. If you require daily pick-ups, want to print shipping labels from your own system, or would like to use our plug-ins in your online store, we are happy to help.

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Custom advice

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Good services start with preparation. You will meet with your personal account manager as soon as possible to create a shipping profile and rates agreement based on the destinations, product specifications, and numbers.

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Planning together

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We help you plan your logistics solutions. We agree on pick-up times with your regional hub and arrange the details with the drivers. This includes the number of parcels and pallets, set times and days, and any particular matters on location.

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IT support

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You can simply send a shipment via My DHL Portal or ask the help of your account manager. If you want a custom solution or plug-in, we'll help you find the perfect setup for your processes and systems.

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Steadfast support

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Our support team stays up to date about what's happening in your organization. Our team is always available for questions about your logistics operations, IT, and rates. This allows us to get to know you even better and make our partnership even stronger.

Support
Top-quality service

If you use DHL eCommerce, you can rely on excellent support. This is how we do it:

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Focus on performance
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Avoid delays

Our operations excellence team closely monitors the performance of our logistics networks. If they notice something odd in our live data, the alarm bells sound and they can take action before anything goes wrong. In the My DHL Portal dashboard you can immediately see anomalies per shipment. If you have a proactive support contract, we take measures to prevent delays on all shipments.

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Customer service
How can we help you?

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Our excellent customer service department is always ready to help you with questions about the status of your shipment. Contact them by phone, e-mail, a mention on Twitter, or a private message on Facebook, even in the evening or in the weekend.

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Sending parcels
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Your parcels safely and swiftly delivered
Send parcels with DHL eCommerce

At DHL, we understand how crucial it is for your parcels to arrive safely and on time. With our extensive experience and infrastructure, shipping parcels with DHL is always smooth, regardless of the destination.

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Send business parcels of any size

Whether you need to ship large or heavy parcels, we’ll deliver them. Fragile or heavy shipments? No problem. We’ll handle small parcels and lift packages up to 31.5 kg. For parcels over 23 kg, we lift them from a pallet. The maximum dimensions we handle within the Benelux are 120x60x50 cm (LxWxH).

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All-in-One business platform: My DHL Portal

Manage all your shipments effortlessly in one place with My DHL Portal. This all-in-one platform offers many advantages, such as real-time tracking, convenient plug-ins, and integrations. Want to learn more? Discover how My DHL Portal can optimize your logistics processes.

Learn more about My DHL Portal

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Logistics solutions for your business shipments

DHL offers advanced logistics solutions for your business shipments. By integrating smart technologies and innovative tools into your shipping process, we help you maximize efficiency.

Our digital tools

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Insured parcel shipping

Your shipments are valuable, which is why we offer the option to insure your parcels. With our transport insurance, you’re covered in case of loss or damage. For shipments valued over €100,000, please contact our customer service team to make special arrangements. This way, every detail is taken care of.

We handle pallets too

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We’re happy to pick up your pallets as well - and we can do it at the same time as your parcels. If your shipment stays within the Benelux, we’ll even return empty pallets to you. The maximum pallet dimensions are 120x100x200 cm (LxWxH), with a weight limit of 1,000 kg per pallet within the Netherlands and the rest of Europe.

Send pallets with DHL
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Looking for a reliable ally to ship your products? DHL eCommerce is the partner you need. Our standard services are rock-solid, just like our European network. Need additional services or customized solutions—like optimizing your sorting process? We’re ready to get to work for you quickly.

Send now Request a quote

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International shipments
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All-in-one simplicity

DHL eCommerce makes shipping your parcels within Europe that much simpler. DHL eCommerce takes care of every step in the process, no matter the size or destination of your parcel. With the smart shipping tool you can easily prepare each shipment for sending and follow your parcels with track and trace.

Ship directly

Business service

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DHL eCommerce will handle all your parcels and pallets, no matter where in Europe they need to go. We offer extra services for shipments of considerable size or weight. You can also select extra options such as mailbox parcel, signature, insurance, or Saturday delivery. We return empty pallets to our clients in the Benelux. If you have an urgent shipment, we deliver before 12 PM the following day in the Benelux.

Consumer service

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Scandinavians prefer to have their parcels sent to a DHL ServicePoint rather than their home address. This is just one example of a European trend in parcel deliveries. We combine our knowledge of these trends with our expertise in e-commerce to provide custom delivery solutions. Our flexible delivery options give your customers the service they want. Our efficient approach ensures that 98% of shipments within the Netherlands are delivered the next workday.

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At your service

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You can count on DHL eCommerce for all your European shipments. We don't just bring your parcels and pallets from A to B; we also provide extensive and professional services.

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Easy returns

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A simple return process improves repeat sales, so we make it as easy as we can for your European customers. You can add return labels to your parcel, making it easy for the receiver to return the order if they need to.

Return process

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Pinpointing each parcel

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Your clients can follow their parcel every step of the way with track and trace. My DHL Portal gives them a clear overview of the shipping status. It also helps you to keep an overview and makes generating shipping reports a breeze.

Follow your shipment

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DHL ServicePoints

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There are 5000 DHL ServicePoints in the Netherlands and 150,000 across Europe located in stores with long opening hours or in lockers that can be accessed 24/7. We are always near your customers. We always ask for a valid ID and a signature as proof of receipt in our stores.

DHL ServicePoints

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International delivery

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We deliver all your parcels and pallets for the Netherlands, Belgium, and Luxembourg on the next workday. In the Netherlands we also deliver on Saturdays! Delivery times outside the Benelux depend on the destination. See how long your parcel is on its way in Europe.

Delivery time
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Logistic solutions
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Sending with DHL eCommerce
We keep your logistics on track

We excel in the calculation, planning, and organization that define the logistics process. Our secret is our commitment to providing comprehensive and personalized services and smart solutions that cater to the wishes of you and your customers.

A complete system for business transport

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Thanks to our large fleet, outstanding logistics network, and special regional hubs with sorting plants, we can handle all parcel and pallet shipments, no matter how big or small.

An extensive network for consumers

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We have a large number of sorting locations and 131 DHL CityHubs across the Netherlands. We also use this network to provide the best possible support to clients with online stores.

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DHL eCommerce service
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We collect your parcels and pallets

If you have an order ready to be sent, we will collect all your parcels and pallets in one go. If you send large orders through DHL eCommerce every single day, we will arrange a set pick-up time. You can also plan a pick-up time online at My DHL Portal or by giving us a call.

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DHL eCommerce service
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Personal attention for improved performance

A partnership with DHL means more than signing a piece of paper. As we like to maintain a personal relationship with our clients, you are assigned your own account manager with a set support team. They understand your branch and needs and ensure that any problems are quickly resolved. You can rely on our first-class customer service, even on Saturdays.

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DHL eCommerce Logistic
Excellent support for e-fulfilment

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If you own or partner with an e-fulfilment organization, then our specialist is ready to help you access all DHL eCommerce logistics services across Europe.

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For senders
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DHL eCommerce business
The best shipping solution for your business

With a wealth of shipping experience, DHL eCommerce offers you unparalleled logistics know-how and a limitless network. We ship all over Europe, from Barcelona to Berlin. Even if you want to send a few pallets along with your parcel, we've got you covered. You can also manage all your shipments and returns online using our all-in-one shipping tool. Looking for a customized service? Our API gives you access to all of DHL eCommerce's services.

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What we do

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Seamless Shipping

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We collect parcels or pallets from any location and ship business-to-business as well as business-to-customer. Be the boss of your logistics with one pick-up, one invoice, and one contact.

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European Expert

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From Estonia to Italy, DHL eCommerce has earned a reputation as the top logistics company. Our close network runs like a well-oiled machine, guaranteeing our excellent service everywhere in Europe.

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Pallet And Parcel Service

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Our European shipments and simultaneous pallet and parcel pick-up is a unique service on the market, enabling you to work even more efficiently.

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Dedicated support DHL team

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Dedicated Support Team

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We go the extra mile for you, co-monitoring and providing input on how to optimize your logistics processes. Our team is on stand-by around the clock.

Improve your processes
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Technology DHL

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Top-Level Technology

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From our all-in-one shipping service to plug-ins for online stores and customized API solutions – DHL eCommerce's technology helps you ship more easily and offer smart shipping solutions to your customers.

Our daily innovations
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Sector experts

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Experts In Your Sector

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We have dedicated sector teams who investigate the opportunities, challenges, and trends within major sectors. They're ready to share their knowledge with you.

Explore our service for your sector

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DHL For You Vandaag
Urgent shipments

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Ordered in the morning, delivered in the evening. DHL For You Vandaag is our express service for consumers in the Netherlands. If your customers want to make use of this service, you drop off your parcels before 1:30 PM at one of our sorting centers, and we make sure they are delivered in the evening before 10:00 PM.

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My DHL Portal for your customers
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Your customer is our customer

We know you move mountains to serve your customers. Once they've made a purchase, it's our job to keep them happy during the shipping process. We pull out all the stops, offering your customers a whole host of services: from smart delivery solutions to an easy-to-use track and trace service and more than 150,000 ServicePoints in Europe

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Our customers

Will you soon be among these partners?

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Logistical world
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Services
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Custom logistics service
Advanced solutions for you and your customers

DHL is bursting at the seams with smart delivery solutions and online services such as My DHL Portal: our free all-in-one solution for shipping parcels and pallets. Our plug-ins are easy to integrate in your online store and if you need custom solutions, our powerful API won't disappoint.

For receivers

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Whether you're sending a business shipment or a personal parcel, DHL eCommerce delivers when it suits your recipient best: during the day, in the evening, or in the weekend. We have an excellent international network with many local CityHubs and pick-up points.

Benefits for recipients

For senders

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We have one single large network which we use to deliver to business clients and consumers. If you want to ship parcels and pallets from your warehouse or your store to anywhere in Europe, we'll make it happen. If you would like to discover the most practical solution for you, we'd be happy to help you optimize your logistics processes.

Benefits for senders

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Online solutions
Apps, API's and plug-ins

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Send and follow shipments, print shipping labels, plan pick-ups, and generate reports: My DHL Portal does it all. Our all-in-one shipping solution is the backbone of our online services. Creating an account is free and you can start shipping straightaway. What's more, our APIs and plug-ins are easy to integrate in each type of online environment, from online stores to e-commerce platforms.

Check our technological applications

Our customers

Will you become our next partner?

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My shipment
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Always on track

With track and trace you can follow your parcel every step of the way. But we offer more extensive services with our free shipping tool My DHL Portal, which gives you extra insight into the status of your shipment.

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My DHL Portal
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Be the boss of your shipment

Our all-in-one shipping solution My DHL Portal means you’re the boss of all your shipments. We keep you up to date on each step in the delivery process from the moment your parcel is on its way. Any irregularities during shipping will be displayed in our handy dashboard. With just a few clicks you can generate clear shipping reports, ensuring that your shipments seamlessly link up with your logistics processes.

Go to My DHL Portal

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Focus on performance
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The control room at the ready

Our Operations Excellence team closely monitors your shipments every step of the way. If they notice something odd in our live data, the alarm bells sound and they can take action before anything goes wrong. This is just one of the many things that we do to ensure that you receive the best service possible. Interested in finding out what else we can do?

See our business services

24/7 support
Questions about your shipment?

On our business support page, you'll find more information about shipping parcels and pallets with DHL eCommerce. Your question might even be included under the FAQs.

What are the maximum size and weight for my business shipment? How long will my parcel take to reach its destination? How do I create an account on my.dhlecommerce.nl?
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DHL Business
Ship your business parcels and pallets fast and easy
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Pinpoint it with track and trace
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Service without bounds
Top-of-the-list transportation

DHL eCommerce delivers to businesses and consumers across Europe. We also deliver your parcels and pallets together in one single combined service. We continue to innovate to stay at the top and develop state-of-the-art shipping solutions, (free) smart tools, and an electric fleet. With DHL eCommerce you have an enterprising partner to help you on your way!

One european network

Whether you send a parcel to Amsterdam or a pallet to Paris, you can count on the same fast and reliable delivery. DHL eCommerce takes care of every step in the process, while you can watch each shipment like a hawk with track and trace.

Our European service

Parcels and pallets

From the tiniest parcels to the tallest pallets, at DHL eCommerce we handle it all. We also collect both types of shipments directly from you. By matching our sorting process to your needs, we make it as easy as possible.

More about pallets and parcels

Chatting about your business solution
Start a conversation

Looking for a shipper that fits your logistics needs? Chatbot Tracy is happy to explore which shipping solution suits you best.

Start chat

High-tech shipping service

We believe that IT is the future. That’s why we invest in online solutions that help you and your customers get ahead such as our prize-winning shipping service My DHL Portal and our ultra-modern tools. With our API and plug-ins you can even integrate our online services in your online store for free.

Check our online tools

We specialize in your sector

One branch is not like the other. DHL eCommerce understand the differences and is your expert partner. We focus on six sectors: e-commerce, retail, healthcare, high-tech, manufacturing and construction, and automotive. Our expertise helps you stay a step ahead of your competitors.

E-commerce

E-commerce
Online service

It is our goal to ensure the same customer experience in all your sales channels. This gives your e-shoppers the ultimate customer journey, from order to delivery. And for you, each channel is profit.

E-commerce expertise
Retail

Retail
Retail solutions

We love to work with retailers and they with us. Why? Because we offer logistics advantages that retailers need. See how we can support your business.

Retail expertise
Healthcare

Healthcare
Healthcare deliveries with care

Healthcare is a sensitive sector. DHL eCommerce understands that small mistakes can have big consequences. That is why we deliver with care and leave nothing to chance.

Healthcare expertise



 

High-tech

High-tech
The human touch in high-tech

Precision is paramount in the high-tech sector. With our precise logistics service, safe transportation, and state-of-the-art solutions we help our partners to continuously innovate.

High-tech expertise
Industry and construction

Manufacturing and construction
Sky-scraping expertise

Our service for the manufacturing industry seamlessly connects all the links in the chain. We also assist with storage and fulfillment and even deliver to building sites. We provide the solid foundation for your building projects.

Manufacturing expertise
Automotive

Automotive
Changing gears

DHL eCommerce has been a partner for the automotive industry for many years. We are the market leader in B2B deliveries, an expert in the transportation of loose parts, and a specialist in delivering to solopreneurs.

Automotive expertise

Reducing carbon emissions

We care about the environment, which is why we take various measures to reduce our carbon emissions. We deliver our parcels using electric vans, HVO100 (a sustainable fossil-free fuel produced from waste, residual oils and fats) vehicles or electric (cargo) bikes.

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Our customers
Customers we're proud of

Ask them yourself
Stories from our customers

Wehkamp “Our partnership with DHL creates an enjoyable shopping experience for our customers.”

COO

Frans Falize

“Customers appreciate how quickly and reliably we deliver. This is very much thanks to our partnership with DHL, which goes back over three decades. Together, we’re constantly looking at how our deliveries to customers can be even smarter and more sustainable.”

T.O.M. BV "DHL eCommerce feels responsible for our clients"

Director

Tom te Riele

"As an omnichannel company, we reach millions of people. Something happens every now and then – that's just life. It takes one call to our contact person and DHL ensures that the shipment still gets delivered. That’s because they feel responsible for our clients, too."

Superwinkel “Thanks to DHL, we can deliver on our promises to our customers.”

Co-owner

Roy Roes

“Our customers say we’re amazing! That’s because we don’t just meet their expectations, but often exceed them. DHL is an important link and partner for us in this respect.”

Simian "As a printing business, there's one thing we don't worry about: the mail"

Owner

Wouter Haan

"We send out around 1,500 parcels a day. It doesn't matter if our client is in Brussels or Rotterdam, they want their product the next day. We promise that and DHL delivers."

Luca Lifestyle "We can deliver our high-quality service thanks to DHL's great service"

Director & Owner

Gerard van Tilborg

"We send high-quality planters and garden decorations all across Europe. Our clients demand the only the best; clarity, transparency, and speed are very important to them. DHL eCommerce delivers, so there's no need to worry about those!"

Jeans Centre "Great collaboration, on the ball"

Manager Logistics

Roel van Aarle

"Our approach is omnichannel, which means we can deliver to our customers from the store and from e-commerce. DHL eCommerce has been doing that for us for the last two years, as well as returning packages via DHL ServicePoints."

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